Reviews
Lincoln Cont.
100% pleased, Service performed and Lincoln delivered washed and ready to go. Kevin made sure all was satisfactory. Dave the service Manager who is retiring after 22 years with parsons Ford-Lincoln will be missed. Congratulations Dave!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Otis, your comments keep us motivated and working hard for all our guests! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Service for Ford Focus 2008
No problems during this visit. I had an appointment, and the Service Department was ready for my car when I arrived. Facilities were neat and tidy, and a waiting room was available with TV.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Best Dealership in Martinsburg, WV
I have been a loyal client of Parsons Ford since 1989. In all that time, I have never been disappointed. When they say they care, it is a true statement. I am sticking with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
2010 Ford Fusion
Took car in for regular maintenance! Great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barbara, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Parsons Ford Martinsburg WV
Great service dept. knowledgeable pleasant staff. Appreciate them help
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
sERVICE dESK AND AREA WAS TRULEY PROFESSIONAL AND ON-TIME
REPAIR WORK WAS DONE PROFESSIONALLY DONE ASAP. SERVICE PEOPLE WERE GREAT, SPSPECIFICALY HOWIE AND KIM. THE LEFT TURN SINGLE AND THE FUSE BOX BENEATH THE STEERING COLUMN HAD TO BE REPLACED.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Recall
No comment at this time. Completely satisfied with repairs due to recall. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!
Worth the drive and time
Should you ever find yourself tired of dealing with the hostile car dealerships of Northern Virginia, please escape the madness and visit Parson?s Ford. The staff here is truly amazing and will greet you in a way that will bring your at buying anxieties to a rest. New or used, please don?t overlook them and their location from you. It?s worth every mile!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Misled on certain issues with the F150
Not happy with Sales or Service. Misled on issues with the F150, then was told thats just the way it is. Just not happy.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Stacy, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please reach out to our Sales Manager, Ryan Byrd at (304) 263-3344 or ryan@parsonsford.com and we will do our best to make this better. We hope to hear from you soon.
Parsons Ford Of Martinsburg, WV Service Experience
As I have said before, Parsons is a well run small town dealership which provides excellent personal customer service. Their staff is really good and responsive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charles, thank you for writing this fantastic review and giving our dealership such a high star rating! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Thanks again for your business! Take care!