Reviews
Review of Service
Service was performed as described by technical and service manager.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elvera, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Parsons Ford in Martinsburg
We have purchased our last three vehicles from Parsons Ford on Rt45 Martinsburg, WV Every aspect of the experience has been very professional, helpful and pleasant. We have regular service performed on our Lincoln Navigator and the 2005 model continues to perform perfectly. The service staff explains all aspects of the services provided, they ensure I understand and am satisfied with the service they perform. I highly recommend both the sales staff and the service department to friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you kindly for sharing your experience. We were trained by the best and look forward to seeing you soon!!
awesome service
Always a great experience with this dealership. They do everything from oil changes to a issue I had with the audio system on my ride and I do not take it anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you for the review, we hope you continue to choose Kent Parsons Ford for all your vehicle needs! Take care!
2018 Ford Focus at Parsons Martinsburg WV
I go there to get my oil changed and car inspected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Philip, we're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!
Parson's Service
I have used Parson's Ford for move than 20 years and always been satisfied with the personnel and the quality of the work that has been done on my vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Thomas, thank you so much for your positive comments about Kent Parsons Ford! We're glad we could be of service to you over the years. We appreciate your continued business and look forward to your next visit!
Auto service
Went in for an Oil change, Got the Works//Did not the Works//Did not want Tire Rotation//Works calls for Multpoint inspection//Power Steering Fluid was empty did not check/Car was left with greasy finderprints on door, all wheels This is on a 2006 lincoln town car with 57k miles //No pride in service work or customer satisfaction//Will never return to this dealership for service
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello John, our customers mean a great deal to us so we are disappointed to hear you did not receive the quality service you deserve. We would appreciate the opportunity to address the concerns you brought up and work with you to resolve this situation. Please contact our Sales Manager, Ryan Byrd, at (304) 263-3344 or ryan@parsonsford.com at your convenience and we'll do our best to make this right. We hope to hear from you soon.
201 F150 Will not start.
A starting problem on my 2014 F150 Lariat, thought to be an chronic battery drain was traced to a loose terminal. Charges(Bill) were fair for the time performing the diagnosis.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Milton, thank you for sharing your experience. We're glad we could be of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Inspection and Oil change
Great service. Had Parsons install new windshield wipers on my Ford truck, when the truck was in for inspection.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Bobby, thank you so much for your positive rating and review! We're always here with the same great service if anything else comes up. We hope to see you here again down the road!
Car service oil change, tire rotation.
Have used Parsons Ford for repairs and service for last 5 years since locating to area. Great service and staff!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barbara, thank you so much for your wonderful comments! We're glad we could be of service to you over the years. We appreciate your continued business and look forward to your next visit!
Excellent!!
I came in and from the very beginning they were extremely helpful but not pushy.. asked about what I was looking for vs what I wanted and found me a vehicle that met both. Service department is very helpful and extremely knowledgeable about what they do
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, we are very happy we could provide you with a positive experience! We appreciate your business and hope you continue to choose Kent Parsons Ford for all your vehicle needs. Take care!