Reviews
buying a new car
Ryan Byrd was excellent to deal with. I was there one hour! He made buying a care painless. He's a great asset to Parsons Ford.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations again on your new vehicle, Tracy! We're glad everything went smoothly and we sincerely hope to see you here again down the road! Take care!
fantastic experiences
There is no way to say it except, simply the BEST! What a fabulous team Parsons has.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service and parts
Needed front end aligned and new tires, got in and out quick and very satisfied!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We hope everything was completed to your satisfaction, Melissa! Please let us know if there is ever anything else we can do to assist you! Take care!
Buying and Servicing my MKX
They were friendly and honest about the time my service would take and were spot on. I have used a lot of dealerships in the Winchester area when I had my ford and there was always a problem.. So far so good with your service folks. Plus I love my Lincoln!! I would like to see a bigger and nicer waiting area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being one of our valued guests, Pamela! We look forward to your next visit!
Solid Custmer Service!
Parsons does a great job in taking care of their customers. They know what the definition of "customer service" means.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Fast, friendly, dependable service. Very competitive price for a set of Goodyear tires plus a Ford rebate.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for taking the time to leave us your feedback! We hope to see you again int he future! Take care!
My Ford Fusion
it was a great and painless process. Everyone was cheerful and respected my wishes.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very pleased
Had 4 new tires put on my Taurus as well as a front end alignment. Howie was very helpful and up front about the car and services being provided.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience
Excellent experience. Gary was a great low pressure salesman. I was allowed to drive my used vehicle for an entire weekend to check everything out. All paperwork was complete upon delivery allowing me to be in and out quickly. I even picked up an extra $37 in the cash machine on my way out the door!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
I purchased a 2008 Subaru Tribeca and i have to say i was undecided where i wanted to purchase a vehicle at first. When i entered Kent Parsons and meet some of the staff i was sold at the fact i was going to purchase my vehicle there. I love my 2008 Subaru Tribeca it drives smooth and excellent in inclement weather conditions such as snow. The Subaru is a great family vehicle.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase