Reviews
Write a reviewGreat place to buy a car
Me and my wife were searching for cars in the wabash vally and Diepholz had one of the best selections for cars, trucks ,SUVs. Staff was very friendly and it was easy to get the keys to our 2014 equinox . I would defiantly buy there again .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience
I couldn't have asked for a better experience in purchasing another car. Using the their web site, I "shopped" for the car I was interested in looking at. After contacting Roger East, the process went very smooth from the test drive to the purchase. Roger made it so easy, from answering my many questions ,to the instructions on operating all the new bells and whistles. All the staff at Diepholz are friendly, helpful and a pleasure to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very Pleased
We're very happy with the purchase of our 2013 Impala. We went down to the dealership with a plan to buy another mini-van, but after re-evaluating our needs, we ended up with what has turned out to be a very nice sedan. Colby Irwin is an outstanding salesman. He genuinely cared that we left the store with something we would be happy with. His knowledge of the vehicles on the lot gave us great confidence that we were getting something that we would enjoy driving. He was truly a pleasure to work with. When the time comes to purchase another vehicle, Diepholz will be the place we'll go to.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
My first serious visit to Diepholz. Impressed with the selection of trucks I seen. Looked at selection without feeling any sales pressure. Once I initiated contact with my salesman ( Phil Bowen) he was very courteous and very helpful in finding the right truck. Phil was very patient with me due to a lot of questions. I was impressed with him in the fact that if he did not know the answer he would find out by asking others. During my buying experience i met a lot of very nice and very knowledgable people. I look forward to building a relationship with your dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great service
We bought two vehicles for our family in the same day and have never been more.pleased with the service we received. They were very helpful, offered options,and explained everything in detail. We were extremely pleased with how appreciative they were for our business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BEST CAR BUYING EXPERIENCE EVER!!!!
We were searching for a Yukon XL Denali. We had looked everywhere. My wife got online, and found "THE ONE" at Diepholz. After a couple of calls we made the 90 minute drive to Charleston. Matt Sears, Marc Murphy, and Mike Duame went out of their way to make everything as easy and enjoyable as possible! Great people, at a great dealership! We have found the place where we will buy our vehicles from now on!!! Thank you guys!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robert and Tonia Mattox
We just bought a Silverado High County From Josh Hughes and we just love it. We liked the looks and the safety accessories. This is the third vehicle in three years we have purchased from Josh . Kevin Piggush the sales manager was instrumental in getting the deal done. Lauan and Mike Daume made the paper work quick and easy. When we are ready to purchase our next vehicle we will call Josh.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome sales team
I had friends who had purchased from Diepholz and suggested I check them out. I found my wife a GMC acadia that she had been looking for. I contacted Matt sears who got back to me promptly. He and his sales team did not pressure me at all they were very direct with the price on the vehicle and gave me good value for my trade. It was the easiest car buying experience I have ever had. I recommend Diepholz to any one who wants any easy going vehicle purchase!!! Hats off to the internet sales team!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Couldn't be happier with the service
I was referred to Andy, and he did a wonderful job. He had me test drive a jeep, which wasn't even something I had considered, and I fell in love with it. I took it on a drive to show my boyfriend, and called him on my way back to tell him that I wanted it. There was no need for anything else. He had the papers all ready, and even helped me clean out my car (and didn't make fun of me because I was emotional to leave my old car behind haha!!) Everybody was so nice, took the time to answer all my questions (First time buying a car on my own), and it was such a quick and painless process. Thanks Andy! I really appreciate everything!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pleasantly Surprised!
From the moment I made an inquiry of their internet inventory to the purchase of my vehicle, I consistently received excellent customer service from Andy. What surprised me the most was his no pressure approach, his willingness to listen, then address my concerns, and to negotiate a deal! Thanks to Andy, Matt, Mike and the entire internet sales team for making my car buying experience a pleasant one!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase