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Stoops Buick GMC

(562 reviews)
Visit Stoops Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2016 state dealer award
View 4 awards
2016 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (317) 204-2328 (317) 204-2328
Used (317) 204-2329 (317) 204-2329
Service (317) 215-7118 (317) 215-7118

Reviews

(562 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stoops Buick GMC from DealerRater.

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Service

The Service Dept was able to get my vehicle in the same day I called. The staff was friendly and helpful. I would recommend Stoops Buick GMC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience from entire team!

I purchased a used pre-certified car from Stoops and have been very pleased with this dealership in every way. After I took my car home I found a couple minor things that needed repaired and I called my salesman Tony Jones (whom I would definitely recommend). He set me up with the service department This service team is outstanding! They were courteous, efficient, and took care of the problems. They shuttled my wife and I to the mall while the car was being repaired. I live in Terre Haute and bought this car about seventy miles away. Even though there is a Buick dealership just five miles from my house I will continue to take my vehicles to Stoops for my service. There is no comparison to the level of service between these dealerships,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Steve Willet is the greatest

I purchased two cars through Stoops with Steve as my salesman. Never any pressure, always remembering me when I come in for car service. Awesome!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Love it!

This is my first purchase from Stoops. My wife and I were very pleased with our overall experience. Joe was very helpful and informative. I hope the car is as great as the people!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Another great experience at Stoops

As always I was impressed with my experience at Stoops. Mr Gill took care of me in the service department. He was very helpful and pleasant. I felt valued as a customer. I had made an appointment to have oil changed, tires rotated etc. I was in and out in less than one hour. While in the waiting room, employees came in and asked if I wanted coffee, hot chocolate etc. Kudos to the staff at Stoops. You people are the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

purchase of used car

We just purchased a 2013 Buick LaCrosse from Steve Willett @ Stoops Buick,Plainfield In. Steve offered no hype, pressure or fluff. That's pretty rare these days and much appreciated . I dropped one star because the wait to do the paper work was too long. We'll pass the good word and go back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Outstanding Prompt Service

Since I bought my Enclave I have had it serviced at Stoops Buick in Plainfield and couldn't be any happier with their service. Everyone is courteous with down to earth personalities. They have been more than fair with the service they have provided me and my wife. I will continue my relationship with this dealership for my future needs as well and will recommend others to trust their business with Stoop Buick of Plainfield. Thank you all and Special Thanks to Toni!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Thanks to everyone for such professional service.

New car manager, salesman and owner all worked together to meet our needs. We have dealt with Jim Meyer, Jim Jarvis and Kent Fisher for a long time and have never walked away disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Treated with diginity and respect!

Being a first time customer of Stoops, we would highly recommend this dealership to our family and friends!! It may of been a little farther than we wanted to travel for a vehicle but it was well worth the drive! Our salesman Chuck, was the best, and was very friendly and easy to work with and even came in for us on his day off!! Thanks Chuck!! We love our Enclave!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Purchased the last four vehicles from Stoops

Stoops is in close proximity to our home; more convenient to take the car in for service. We have always been dealt fairly by Stoops.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.