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Stoops Buick GMC

(562 reviews)
Visit Stoops Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2016 state dealer award
View 4 awards
2016 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (317) 204-2328 (317) 204-2328
Used (317) 204-2329 (317) 204-2329
Service (317) 215-7118 (317) 215-7118

Reviews

(562 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stoops Buick GMC from DealerRater.

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Satisfied Customer

Ryan Fawley is the best rep I've ever had. I can't understand why anyone would shop anywhere else for a quality car. Bill Creech

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words Bill! We appreciate your review of us!

Straight-up!

I came from 300 miles away and was pleased by the whole experience. Friendly and accommodating, the salesman put the truck on hold for me until I arrived there. It was perfect! The deal spoke for itself-- there was no hard sales pitch, the finance manager found an incredible rate, and the doc fee was very low compared to other dealers. Showroom was spotless and it was just as easy and pleasant an experience as you will ever have in purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The Best Pricing, People and Service

Ryan Fawley is the best rep I've ever had. I can't understand why anyone would shop anywhere else for a quality car. Bill Creech

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

great experience

It was an easy transaction and all the people were great. Thank you to Steve Willet for a fantastic experience. I would definitely use this dealership again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Stoops was great!

John Conway was the salesman that helped me buy my new 2015 GMC Sierra 1500. He made me feel comfortable the entire time and was very knowledgeable about everything I was concerned about. I took home more than one truck and kept over night and I never felt pressured to buy or bring the vehicle back right away. John had a great sense of humor and we will be going straight to him for our next new car. Jim Meyers is the owner/GM and he was great as well. He took a lot of time out of his busy schedule to help our deal out and you could tell he genuinely cared about getting us in a vehicle we were completely happy with. Very, very nice guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience.

This is my second new car purchase here. I came back due to the execellent customer service I receive from Stoops service department. Salesman John Conway also gave me excellent customer service during my recent purchase of my new 2015 Buick Encore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Amazing experience

Upon entering the dealership I was approached by Steve Willett. He assisted me through the whole process of finding the vehicle I desired. The staff was very nice and guided me throughout the entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Wonderful experience

I actually went in to Stoops dealership just to check a few cars out, wasn't sure what I wanted. Word of mouth led me to this dealership first. They don't swarm you! Checked out several cars until they found one that was just right. I knew it once I sat in the car and drove it! Steve and Ryan were very helpful in finding the car that was just right! I appreciate their patience. It is a great dealership. I would recommend it highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome

Joe Manderino was a pleasure to work with. He was Very Friendly, Helpful, made the car buying a pleasurable experience. Thanks Joe!! Great dealership to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great dealership

My experience at Stoops was very pleasurable. There was no high pressure from the staff. I am pleased with the money I spent on a used truck. After my purchase I did have an issue with my battery going dead when I brought the vehicle home. I called and they replaced the battery without hesitation. I will be going back to this dealership in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.