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Stoops Buick GMC

(562 reviews)
Visit Stoops Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2016 state dealer award
View 4 awards
2016 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award
New (317) 204-2328 (317) 204-2328
Used (317) 204-2329 (317) 204-2329
Service (317) 215-7118 (317) 215-7118

Reviews

(562 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stoops Buick GMC from DealerRater.

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Great!

Jim Jarvis and Ryan Fawley did a great job for us. They made the purchasing process easy and they were very professional. They also went the extra mile of locating and picking up a truck for us with a utility bed. They also were very knowledgeable about their products. Also the new vehicles were exceptionally clean upon delivery. Great people! Very friendly. They want your business and will go the extra step to make it happen! We will highly recommend these guys and Stoops!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Car purchase

Steve Willett was a pleasure to work with during our test drive of the Impala we eventually purchased. I told him this was, for me, my most pleasant car buying experience to date. He clearly is a kind individual who represents well Stoops Buick GMC. If I were to shop for another car, Steve would be my choice to help me in that process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Quick and courteous.

Great dealership! Was very helpful in getting all paperwork complete in a speedy and timely matter. The price for vehicle was extra fair. Ryan was very nice and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Top Notch serice & friendly salesman (kent Fisher)

I'm a first time buyer and just received a TOP Notch experience from this dealership the salesman Kent Fisher GREAT JOB... I paid a great price for a amazing car (I just love it) Thank you Kent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Top Notch Sales Person

Tony at Stoops Buick in Plainfield, Indiana is the best salesperson we have ever dealt with...and we should know. We have had over 15 new cars through the years and many brands...Chevrolet, Pontiac, Oldsmobile, Ford, and Saturns. We have never owned a Buick...until now. We purchased a new 2015 Buick Encore from Tony and are very happy. Tony took the time to help us learn about our needs and wants, then introduced us to the Encore. Once we decided to purchase it, he took special time to go over all the features and make sure we were familiar with all the "bells and whistles"! He has offered that if we have any questions in the future to just call him. Having dealt with lots of salespersons...we can honestly say that Tony is not a pushy salesperson and we felt that he truly cares about us as customers. Thank you Tony and Stoops Buick! Suzanne and Mike Downs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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New GMC Acadia

Joe and Daniel were very helpful in moving us from our old Acadia to our new Acadia. Even with our busy schedule with our boys, they made it easy to get the deal done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Buying a car made easy!

Stoops Buick made buying our car extremely easy. They showed great service to both my family and I. Thank you all very much. I strongly recommend Stoops!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Very Satisfied New Customer

We started our experience at Stoops online with Sarah. I chatted online with Sarah, she answered my questions and gave me the link to get the financing form filled out before we made the trip. Before making the 1 1/2 hour drive the next day, I called her and she said she would hold the 2 cars we were interested in looking at. Joe helped us when we arrived and was very helpful in making our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Awesome Experience

I had a great experience leasing my new 2015 Buick Encore from Zach Vanat. I also want to thank the Used Vehicle Manager, Aaron and the New Vehicle Manager, Jim Jarvis for their pleasant support in structuring my deal. You must experience shopping with Stoop's Buick and GMC, Plainfield, IN. Again GREAT job gentlemen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Stoops does it again. Best in my book!

As usual, Stoops treats me like a queen. This time, it was body work from a wreck. They made the process so trouble-free for me. They not only fixed the car beautifully, but checked everything out and cleaned it inside and out. What a nice surprise that was! Thanks again Stoops folks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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