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Bob Ridings in Decatur

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (161 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (161 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent Experience

I had an excellent experience with Karah. I am extremely wary of sales people but she was warm & incredibly delightful to work with. She was easy to talk to and listened to what our needs were in the purchase. During the test drive she was very knowledgeable about the truck & answered all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Andrew, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

Quick and Smooth

Tyler greeted us as we exited our vehicle. Throughout the process of buying our new truck, he kept reassuring that everything was going quickly and smoothly. If any problems arose he was on them with a solution. Thanks for your help in buying our new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Thanks again for your business! Take care!

Fantastic

Stephanie Helphrey was fantastic. She got my payments where I wanted them to be and also helped me find a lower insurance rate. She was great at everything and I definitely would come see her again. Thanks Stephanie!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to notice those efforts and for leaving such an awesome review! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Quick and Smooth

My experience was great. Karah and Dave made me feel extremely comfortable and explained the trading process in great detail. It's always a big step to take when trading vehicles, but the transition was quick and smooth. Overall I had a great experience with no stress and great people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Comfortable

Tyler was very patient with me. I'm going through a bankruptcy and he made my experience really comfortable. It was the quickest car buying experience I have had. Everyone was very nice. Thank you, thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Prompt and Patient

Olivia was helpful throughout our car-buying process. We had many questions, and she was prompt and patient answering all the questions. She was energetic and had a positive attitude each time we talked to her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

John, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything else we can do for you! Safe travels!

Wonderful experience

My experience at Bob Ridings was wonderful. Dalton Nicholls done a great job of really making me feel comfortable and doing the best he could to sell me the car I was really interested in buying today, just like he has done in the past for a recent car I've purchased. Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Darius. Please let us know if there is ever anything else we can do for you! Safe travels!

breaux

I dealt with heather, she made the process of buying my new car less stressful. she was quick with answers and polite and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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amazing friendly people!!!

Sherry was just as excited to get me into a new car as i was!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very professional.

I have purchased 3 vehicles from this dealer. They have always been very professional,both sales and service. The service department is second to none! Service is on time and properly done. Very satisfactory.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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