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Bob Ridings in Decatur

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (161 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (161 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very Happy with our Purchase!

My experience here was very good and went smooth, we enjoyed purchasing a vehicle here. The staff was very nice and courteous and listened to any concerns we had about the vehicle. The overall process was completed in a timely manner and we are very happy with our purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Exceptional

Everyone made this experience exceptional. I started at Ridings in Taylorville and Shane Furris recommended this dealership! Stephanie Helphrey was amazing, helpful, knowledgeable, thorough and considerate! She explained the vehicle, the financing, the upkeep, everything to the utmost quality! I think you all deserve accolades! Thank you for a wonderful experience. I had been involved in a wreck and did not plan this at all! Very good!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great from Start to Finish

Being an out of town customer I was a little worried about buying from a dealer so far away. That fear quickly went away in dealing with Dalton Roz. Everything went great from start to finish. Very good experience with the entire process. Dalton is a true "A" player.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Good Job

Karah did a very good job working with me and my dad to help us find a car that was well-maintained and within budget. If you are going to buy from Bob Ridings in Decatur I would definitely recommend you talk to her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback, Kerry! Enjoy your new vehicle!

Courteous, Prompt, & Respectful

Dalton Nicholls was a great sales representative - worked great with me in helping me find the vehicle I was searching for, and also was patient and followed up w/ me frequently. Helped me get the vehicle in the price range I needed and was very courteous, prompt, and respectful. Would highly recommend Bob Ridings as well as Dalton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hard working dealership

Randy was very knowledgeable and worked to find us the car that was right for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very thankful!

Awesome! We appreciate the great service and good price point on the van we purchased. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very satisified

We had a very pleasant experience here at Bob Ridings. Randy was helpful and did his best to remain in my price range. I'm very happy walking away today with my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealership!

I had many requests before purchasing this van, and between Randy and Keith wade all were met! For me there was never a "no" used. No haggling - straight forward! Even the report on the vehicle from the previous owner was offered without having to ask! BEST dealership handsdown!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Karen, we appreciate your feedback and look forward in assisting you with any of your future automotive needs.

Great customer service

Treated very well. Was very easy to work with. This is our second purchase from Bob Ridings in the past three years. All issues with car were resolved before the car was picked up. All features were clearly explained. Service department is always very easy to work with. Sales was very knowledgeable and helpful. Will purchase from dealership in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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