Reviews
The Faulkner Service Department is 1st Rate. Jack &...
The Faulkner Service Department is 1st Rate. Jack & Leslie Are Both Great To Work With. They Go Out Of Their Way To Offer Excellant Service & Support
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, The Faulkner Buick GMC Team
April 9, 2020 Service
Car was picked up on time and all service team members,Kim and Bernie, were friendly and professional. This was our first use of Faulkner's service and plan to use them in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, The Faulkner Buick GMC Team
Awesome service! My car was picked up and dropped off...
Awesome service! My car was picked up and dropped off too! That was very helpful since we are working from home and are restricted on going outside.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, The Faulkner Buick GMC Team
Since I left I now have two lights on my dash that are...
Since I left I now have two lights on my dash that are showing problems. I need to return to have them checked out. But I’m satisfied with the work that was done and the staff I dealt with. I do believe this is nothing more than old codes that need to be erased/deleted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Faulkner Buick GMC Team
Great service. They were able to get my car done earlier...
Great service. They were able to get my car done earlier than expected! My car was even cleaned and vacuumed for me. Great job, thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Faulkner Buick GMC Team
Wonderful Service!
Did not get to my appt due to the current health risks across the globe but Jim's been great. Responsive, helpful and friendly with every interaction. I am looking forward to buying my next vehicle from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your great review, Regina! We're glad to have Jim on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Faulkner Buick GMC Team
Great dealer. I have a broken ankle, my Sierra needed a...
Great dealer. I have a broken ankle, my Sierra needed a recall done, the dealer arranged to have my truck picked up and repaired. That is customer service. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Faulkner Buick GMC Team
All work completed efficiently and with quality...
All work completed efficiently and with quality workmanship. Appreciated that service manager consulted with me after diagnosis on the work to be done and estimated cost. Customer lounge very comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Faulkner Buick GMC Team
No nonsense car buying experience. Great use of my time....
No nonsense car buying experience. Great use of my time. Kelly Yori was a pleasure and knowledgeable to work with in sales and Karl Graves in finance was one of the best I have ever worked with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We are happy to hear about your positive experience at Faulkner Buick GMC West Chester, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Faulkner Buick GMC Team
My vehicle went in for one thing & they charged me to...
My vehicle went in for one thing & they charged me to look at my vehicle & told me it needed all these things fixed. When it was just inspected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair