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Brighton Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (452 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (452 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brighton Ford from DealerRater.

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2008 Excape air bag light

Airbag light was on when I left the car, which was the original complaint this time and the time before , and the airbag light was on when I picked up the car and it is still on. give me a refund and let me know where I can take it . Service writer was nice and helpful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jim, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Brighton Ford, Inc.

Ford Warranty

They did good work on the vehicle. As far as I can tell then did a great job on fixing the reported issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Justin, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Brighton Ford - The Best!

I took my F-350 in to get some warranty work done on a cruise control module. Brighton Ford had it fixed as promised and it works perfectly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Joe, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

They are taking advantage of Covid and price gougi

They are taking advantage of Covid and price gouging no one should ever pay MSRP on a vehicle and that’s all they will sell them for right now.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Ford Flex

Nice people to work with. Shuttle Driver Rod is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Diane, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

Brighton Ford

The staff makes you feel at home. I will continue to bring my car back here for them to do my service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Duane, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care.

larrygaccetta@comcast.net

This was a very very good experience Kylanne was very professional and up front about the repair of my F150. The service was done in a very timely manner and I was always kept informed of progress on the repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Larry, thank you for your wonderful response to the quality of service our Staff provides! If you're ever in need of more help, please let us know! Safe travels!

Scott Warner

Kelly is the best! She is always clear about the process and what the mechanics found and are doing to solve the issue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Brighton Ford, Inc.. We hope to be of service to you again in the future. Have a wonderful day!

Ford F150 Services

Isaac was very professional and knowledgeable! Recommended upcoming service related issues without pressuring me! Every service needed was done in a timely manner! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Alvin, your comments keep us motivated and working hard for all our guests! We hope you continue to choose Brighton Ford, Inc. for all your vehicle needs! Take care!

Quick Lane

Service is very good and quick. Customer service is excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Robert, thank you for your wonderful response to the quality of service our Staff provides! We are always more than happy to assist you if anything else comes up. Take care!