Reviews
Write a reviewBait and switch oil change
Made an oil change appointment via the Ford app authorizing use of $75 in Ford points. The service took about an hour and a half while I waited. I was then asked to pay $125! The rationale was that my truck takes more oil than the standard oil change. I questioned why the app priced the service for the vehicle it was linked to at a lower price? The tech was unable to answer and promised to ask his manager about the discrepancy. He then stood there looking at me. I figured out he had no intention of making an inquiry at that time, so I authorized the extra points and left. I will find another shop going forward.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
BRAKES AND ROTORS
THEY GOT ME IN RIGHT AWAY, VERY CURTIOUS, KEPT ME INFORMED OF WHAT WAS GOING ONAND FINISHED ON TIME
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're so pleased to hear that everything was completed so quickly! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Brighton Ford Quick Lane Brighton CO
I had my oil changed today, they got me in at my appointment time which was great! Great customer service, I know I can trust them to provide me honest service and not try to sell me something I don't need.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we really appreciate your feedback! Thank you so much for being one of our valued guests and we look forward to your next visit!
Quick Lane
Always great customer service and fast. Never pressured to get other services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're glad you had such a wonderful experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Customer service
Kelly was professional and and kept me updated on the progress of my repairs. She provided excellent customer service
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, we are glad to hear Kelly took such great care of you. Please don't hesitate to reach out to us if you ever need anything else. Have a nice day!
Outstanding
First visit there and it was great. Made my quick lane appointment online got in early and my oil change was done timely.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear that everything was completed in a timely manner and to your satisfaction, Jennifer. Please feel free to reach out to us if you ever need anything else. Take care!
Truck owner
Everyone was top notch. Check in. Easy Updates on repair process. Easy Timely: Great Payment: easy Pickup: had a little trouble finding my truck when I went to pick it up. Not a significant problem. Had to have my truck towed to Brighton, but not their fault.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi William, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brighton Ford, Inc. We are always more than happy to assist you if anything else comes up. Take care!
Brighton Ford
My service man, Dave, continually takes excellent care of my truck in a timely manner. He always explains the repairs so that I have a great understanding of the problem. He keeps the general maintenance up to date. I wouldn't trust my Ford truck to any one else. Thanks Dave
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Peggy, thank you for your kind words and this wonderful review! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Simple task
Tire pressure problem. Quick, efficient, and effective. With courtesy and comfort.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Eugene, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Great Delarship
Very friendly staff. Great pricing and offered a fair trade in price on my vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Steven, we're happy you found our staff to be so supportive during your experience here at Brighton Ford, Inc. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!