Sullivan-Parkhill

Thank you for your 5 star review for Jim and our dealership! We are glad to read you enjoyed your purchasing experience with us. Thank you!

Rue, Thank you for taking the time to write us a 5 star review and all the kind words for Samm, David, John and Andrew! Thank you!

Thank you so much for taking the time to write Dale this 5 star review! We appreciate it very much and congrats on your new Tahoe. Thank you!

Calli, Thank you for your 5-star review for Brian and Sullivan-Parkhill. I am so glad to read that you enjoyed your purchasing experience with us! Brian will continue to take great care of you from here on out. Thank you, Lisa Henthorn

Thank you so much for taking the time to write Samm a 5 star review! Congrats on your new Colorado and we appreciate your business. Thank you!

Thank you for taking the time to write a 5 star review for Brian and congrats on your new vehicle! We appreciate your business and look forward to seeing you in the future. Thank you!

Thank you so much for taking the time to write this awesome review for Coty! He will continue to take great care of you from here on out. Thank you!

Lavalleys, we are sorry to read this negative review you left for your recent service visit with us. Customer Service and getting our customers back on the road with a safe vehicle is always our priority. We are a family owned business and take our reputation very seriously. I do always talk to all parties involved to see what exactly transpired at your visit. I spoke with Paula Kington, our service manager, and she was very informed of your service visit with us. She updated me on the situation and informed me that they did recommend changing the spark plugs to you and this was work you choose to decline. Our certified technicians and shop forman reviewed your vehicle and determined that it needed cap and rotors, which you authorized and this work was completed. Was there any other work that you are referring to? Any feedback is appreciated! Paula would be happy to review all of this information on your visit with you and she can be reached at 217-351-4715. Thank you, Lisa Henthorn Business Development Manager lisa@sullivan-parkhill.com

Let me get this straight, You have an elderly couple, 87 and 78 who have driven 1600 miles from Arizona, contact you by way of their son who lives in Champaign/Urbana on Thurs May 6th to make an appointment to service their 2004 Chevy Siverado which the engine is running rough.The first appointment is May 10th, we are told we will be charged $135.00 for the electronic engine test to determine what is wrong, we agree to this. Now somewhere your employee heard "not to touch the spark plugs". My husband claims he never said this, he might have said "but I just had it serviced before I left":. Now I ask you "Why would your certified technician go with what some old guy, who had just driven 1600 miles, might have indicated when the electronic engine scanned codes said the opposite. Your scanned codes indicated that there was a bad spark plug. Regardless of what work you did, IF you also changed that spark plug (3 vertical hairline cracks) we would have paid the $1046.00 and happily drove the additional 600 miles to get to our summer residence.We were told not to pick up our truck until 9AM Wednesday because they were not done (in my opinion, that is when they would change the bad spark plug) but they called at 7:30AM and told us they would pick us up, the truck was ready, I was first driver and I was not even on I-74 for 5 minutes and the engine missing was back, and by Bloomington the check engine light was on.Did you test drive this to make sure it was ready? Did you re-do the electronic check engine to test to see if you had it all corrected? It does not seem so. I wonder, how you would feel if this had been what your grand or great grandparents had to deal with. We hope reach an equitable agreement on what we should pay, but personally for me, it has been very upsetting that you would treat anyone like this people who could be your grandparents and put them back out on the highway with a vehicle you had not even checked out to see if everything was good to go.. P.S. Our former Marquette, Michigan Luty's Chrysler Dealer(now Heritage Motors) serviced our truck, and in 2 hours for $135.14. The summary on their bill said: "Scanned codes had code stored number three CLY misfire, you could hear sparking sound from plug wire, found plug carbon fowled, replaced spark plug, runs fine now cleared code, good to go."

Pamela, Thank you for taking the time to leave Brian and Sullivan-Parkhill a 5 star review for your Equinox purchase with us! We appreciate your business and congrats on your new vehicle.