Reviews
Friendly staff, Ben Starks was wonderful to work with
Friendly staff, Ben Starks was wonderful to work with when purchasing my new Honda Civic!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Helpful, timely and good work says it all.
Helpful, timely and good work says it all. Plan to return for other checkups and work on our Mazda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Joe, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Long time customer
I've been using Napleton's Auto Park for about ten years now and have always had excellent service from them. Even when I was a brand new customer they were great and as time has gone on it's gotten even better. I've had three different cars serviced there over the years and I've purchased one used vehicle from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Napleton Hyundai
The process at napleton was easy, quick, and efficient. Emma made the process simple and every detailed was conveyed with us through the process. Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Zach, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Ben Starksis professional, patient, caring.
Ben Starksis professional, patient, caring. He answer all your questions. I would recommend him again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kenneth, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!
Fast and Friendly
Went in for an oil change today. Fast friendly service. Quick check in. Got my car in and out with no hassles. Great service today.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Bruce sold me a Tundra
Purchased a 2019 Tundra. Bruce Andrew was/is my sales rep. He was very helpful in answering all my questions about model 1794. Also Tom was instrumental in making sure I had everything. I will shop here again.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Robert, thank you for your positive review. We're glad to hear that you found Bruce here at Napleton's Auto Park of Urbana so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Amazing car service!
This was SUCH a positive experience—rare for unexpected car work. Angel, who facilitated the service process, was efficient, kind, and clear, and my car’s issues were fixed in no time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Erin, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Was a great experience, friendly, fair, and didn’t push
Was a great experience, friendly, fair, and didn’t push for the deal. Highly recommend
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
amazing staff Matt was amazing!
amazing staff Matt was amazing! Thank you for the red carpet experience 1will buy here again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Thomas, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!