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Napleton's Auto Park Of Urbana

(3,371 reviews)
Visit Napleton's Auto Park Of Urbana
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2018 consumer dealer award
New (217) 582-4179 (217) 582-4179
Used (217) 582-4178 (217) 582-4178
Service (217) 582-4180 (217) 582-4180

Reviews

(3,371 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Auto Park Of Urbana from DealerRater.

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2017 Hyundai Sonata Sport Value

I am pleased with my purchase and enjoyed working with Cody and Markiss. The only thing I have noticed that I miss is a compass in my Sport Value. I plan to contact to discuss.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kia Sorento

Our first day coming in and looking at/sitting in a Kia. we weren't ready to do business right away, but they let us take the vehicle for a day to see how it fit our lifestyle and after we did that, it solidified our decision to make the purchase. Huge thanks to Levi and Carl

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Allens, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!

Carl was great!

We came in knowing what we wanted, but not the car we wanted. Carl landed us on the right car the first time and explained all the features of the car very well. I am IN LOVE with the Ioniq I have! I was too excited even before the test drive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great!

Friendly staff who will work with you and talk you through the car buying experience. Brad and Billy were fantastic! Brad made sure I liked everything about my car before buying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Chase

I came in with my fiance looking for a car for her and I ended up getting one. After she was working with Carl, I requested him specifically. He was a cool dude and very easy to work with. You could tell he had our best interest in mind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Chase, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

2011 Camry from Cody

Cody was very easy to work with! I will be happy to do business here again! Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Joel, thank you; we appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Good Service

Good salesman and an good guy that did paper work. Let us take car home for a couple of days. The car was a step down from what we had, so they let us drive it to see if it was going to be what we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Repeat Customer

We're repeat customers for a reason, because Napleton's does a great job. They are very professional and friendly. I was especially pleased with Arthur Luke's service when we bought our most recent car. He's knowledgeable and friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bill Gunther is the best salesman I love my car

I have once again had a wonderful experience at Napletons! My salesman Bill Gunther is the greatest we went through almost ever car on the lot until I he found me exactly what I want! This is the third car from here, and anytime I want a new car, I'll gladly shop here!!! ....some real good people from sales, to finance, to service!! It's easy to see why they are #1!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ebony, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Buying experience

We thought highly of Matt Deibert for bringing the cars into the bay to look over since my wife was on crutches. He took time to explain the features on the car.We didn't feel pressured and also got a great deal from Markiss Stone. The staff was great.We had a good experience with this purchase and are very satisfied. Sincerely Phillip and Cathy Brookshier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.