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Napleton's Auto Park Of Urbana

(3,371 reviews)
Visit Napleton's Auto Park Of Urbana
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2018 consumer dealer award
New (217) 582-4179 (217) 582-4179
Used (217) 582-4178 (217) 582-4178
Service (217) 582-4180 (217) 582-4180

Reviews

(3,371 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Auto Park Of Urbana from DealerRater.

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This is a pretty good place to buy a car

I had referred this dealership to others that were looking at the same car at the local level. I attempted to purchase the car there and had poor results. I would recommend your dealership but watch the finance department.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Yay

This was a great experience and it comepletely exceeded my expectations. I look forward to driving my vehicle and I will likely buy Hyundai again in the further and shop at Napletons.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2017 Hyundai Tucson Night Edition

Hyundai Tucson Night Edition is such a sleek design. Panoramic moon roof, custom rims and tires, Caribbean Blue. Amazing Could not ask for anything more. Very Satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful experience.

Honest and trustworthy place and people. No stress at all buying. Highly recommended! Sales representative Carl Rice was fantastic to work with. Will be returning for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Place to Buy a new Hyundai!!!

Everyone at Napleton's was pleasant and professional. I was provided all the time I needed to make this purchase. All my questions were answered about the new models and equipment that I was not familiar with. A very positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very helpful

We went in (my daughter and I) looking at other vehicles and our salesperson told us about the Hyundai vehicles and we ended up buying after being shown what a fantastic deal they are. I honestly wouldn't have likely looked at Hyundai if it weren't for his recommendation. Very thankful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great guys

No pressure, that's what I loved about the staff here. From the salesperson, managers and finance person, nothing but professionals. I will definitely tell everyone about you guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best salesman Bill Gunther.

Bill got the payment I needed and didn't pressure me into something I couldn't afford. Best salesman I've ever dealt with !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Elantra

Carl was a very nice guy. The process was easy which we weren't really expecting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Tucson

Carl wasn't pushy at all which was something that was very important to me. In addition, the process as a whole did not take long at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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