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Napleton's Auto Park Of Urbana

(3,366 reviews)
Visit Napleton's Auto Park Of Urbana
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 3:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2018 consumer dealer award
New (217) 582-4179 (217) 582-4179
Used (217) 582-4178 (217) 582-4178
Service (217) 582-4180 (217) 582-4180

Reviews

(3,366 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Auto Park Of Urbana from DealerRater.

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Good Service

The service I received at Napleton's was excellent. Joe wasn't pushy at all and really worked with me to get me the car at a good price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Carl Rice

For being a new salesman, he did an amazing job. He is the reason we came back and did business here. Highly recommend him to anyone buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for leaving this great review and for your recommendation of the team! Wishing you a great day until the next time we meet.

Great service and sales

I was very happy with my purchase. It was very straight forward and to the point. I didnt know what I was looking for but the staff helped me and I got a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Buying a new Mazda 6

Experience was very good. Made an appointment what that was handled efficiently. Worked with Cody and Levi who were both respectful, helpful, and easy to work with in purchasing my new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dan, thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.

Love my Hyundai

Great purchasing experience. Everyone was knowledgeable and helpful. They took good care if me. Very personable. It was fun working with Cody and Marcus we shared jokes and just had a good time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service

I went in looking for a used car but Brandon Hobgood got me such an excellent deal I was able to purchase my very own first time brand new car on March 3rd. Himself and the complete staff was great to work with and I would suggest to everyone to go to Napletons and get a great deal!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Joe on Soul

Fantastic. Great people here. Carl was a pleasure to work with and made the experience fun today.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joe, thank you so much for your great review! You really made our day today.

Im blessed

It was a true blessing to get reliable car that don't have worried about the money to fix. It was just what I needed very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fair Price; Knowledgable Salesman

We are very happy with our Hyundai Elantra Limited purchase. Our salesman was friendly and knowledgable without being at all pushy. Very effective for us. He gave us time to mull over our decision. We are confident he will be able to help us if any questions arise (as he already has done). We would definitely speak highly to friends of our experience at Napletons in Champaign.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mazda

Carl was great with me and my husband in finding the right vehicle. They even offered to pay our remaining leasing payments to get us in the vehicle we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sims, thank you for leaving this detailed feedback about your experience with Napleton's Auto Park of Urbana. You really made our day today.