Reviews
Great Job Napleton's
Everybody did a great job. We are very happy with Napleton's and we love the Tucson. Napleton's location is great for us. Thanks again for all the work you all put in. We had a very good time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
Brandon Davis was a HUGE help. I was looking for a bigger vehicle and Brandon helped us get the perfect vehicle in within budget.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback, Eric. We strive to provide excellent service to our customers at Napleton's Auto Park of Urbana. You really made our day today.
Fantastic experience!
I couldn't have asked for a better car buying experience. This was my first new car purchase and I was terrific. They gave me a price I couldn't resist and I left with a smile on my face. I really felt will taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
I was very pleased with my service man Brad he was very knowledgeable and friendly.I was very pleased with the car I purchased. I would recommend anyone to go to Napletons.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Satisfaction -Excellent
After a tired day at work, I contacted an employee who made himself available to me upon my arrival. He was such a kind gentleman who wanted to make sure I got what I wanted (I was satisfied). I was tired and I'm sure I made him tired, but we were both determined to see this to the end. The end- Satisfaction to the MAX. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Friendliness and willing to help get me into a vehicle that was met my needs. The staff were very friendly and helped with the wait time not being to long.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review, Jennifer. We are very happy to hear that our staff could be so helpful with your purchase. We look forward to seeing you back again in the future! Best, Napleton Toyota of Urbana Team
Buying a CX9 at Napleton's.
Mr. Brandon Davis was the gentleman that support all the negotiation in a very good and transparent way forward. Very good job where e and my wife end up buying the car. Thank you Brandon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joubert, we appreciate you taking time to leave us a wonderful review! We are pleased to hear that Brandon did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to come and visit! Best, Napleton Toyota of Urbana Team
Jena and John Lee's Hyundai review
I love the new 2017 Hyundai Sonata. It drives great and has just the right amount of room we were looking for. I am looking forward to driving this car for the next several years until we decide to visit napletons to do another trade in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bought new car
Bruce listened to what we wanted. He also answered our questions. He showed us the features of the vehicle. We are happy with his help in buying the RAV4.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear that you found our staff so helpful in the purchase of your new vehicle, Paul! Thank you so much for being one of our valued guests. Safe travels!
Helpful Staff
Jim Stevens was very pleasant wo work with. He was friendly and helpful. Billy was very nice, when going over our financing options. We had to go back in to Speak with Bob Rowe, because we misunderstood something on our contract. He was very nice and extremely helpful.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review. We are happy that we could be so helpful and that everything went well for you. We look forward to working with you again in the future. Best, Napleton Toyota of Urbana Team