Reviews
Accommodating
They worked around my schedule to make all of the appointments, and met my requests to get in and out very quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Best, Napleton Toyota of Urbana Team
Worst service I ever had
Don't believe any of the five star reviews for this place, they are terrible and suspect they write reviews for themselves. I had an appointment at 1 PM for a small recall job. 3 1/2 hours later they did not call, most of their phones shown on the web site are disconnected (!), and they can't even tell me for sure that the car will be fixed today!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Awesome Toyota dealership!
the whole buying process went smooth and everyone was very cooperative and informative and helpful! definitely recommended for others! would come back again in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to hear you described us as cooperative, helpful, and informative and we're happy that everything went very smoothly. We would love to work with you again in the future. Best, Napleton Toyota of Urbana Team
Excellent
Everybody was patient and extremely helpful. You took the time to answer my questions and never made me feel as if your time was more valuable. Thanks again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Best, Napleton Toyota of Urbana Team
Very enjoyable car buying experience
I'm usually intimidated by the idea of car shopping because sales people can be overbearing. This was NOT the case a Napleton's Hyundai. Very friendly, well informed, and patient staff. I wasn't 100% about actually making a purchase and even had to leave for appointments twice throughout the day and STILL left in my car that evening.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Services
Bruce is so responsible and friendly. He made me feel that the store really cares about customers. I would definitely recommend this store to my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us, and congratulations on your new car! Bruce is an asset to Napleton Toyota of Urbana, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendations. Best, Napleton Toyota of Urbana Team
Urbana
Trade-in and vehicle cost numbers were right in line with my online research, so no need to haggle back and forth on price. People were very nice.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Allen, thank you for taking the time to write this review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best, Napleton Toyota of Urbana Team
Great salesman and finance manager.
They negotiated very well with us. All questions and explanations were covered completely. Their service and repairs are also excellent .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Best, Napleton Toyota of Urbana Team
Very pleasant buying experience
Made the buying experience easy. Very easy to work with on price - paperwork went quickly. A little pushy at first but worked out well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback. It's fantastic to know that we were able to make your car purchase easy and quick. We look forward to working with you in the future. Best, Napleton Toyota of Urbana Team
My new car
I really enjoyed my service. Specially like to thank brandon Davis and nici wright, very good with people and got me just what I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Brandon and Nici are great assets and we're thankful to have them on our team. We appreciate your business! Best, Napleton Toyota of Urbana Team