Reviews
Prompt, kind and efficient.
Prompt, kind and efficient. Service is also efficient. Service agents are knowledgeable and efficient in getting customers in and out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Elisa, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
I have been going to them for more than 10 years.
I have been going to them for more than 10 years. Always had great experience. Todd has been ver professional, nice and keeps communication very well by text messages and calls. He has always given correct information about maintaince needs of my car. Highly recommend him without hesitation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Todd was great!
Todd was great! He caught a problem I forgot to mention during a service visit. If he hadn’t brought it up I could have had a major disruption on a pending holiday road trip. Very thankful!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dave, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Todd was very helpful getting the car done.
Todd was very helpful getting the car done. The shuttle service was also very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Janto, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cory provided an exceptional car-buying experience!
Cory provided an exceptional car-buying experience! His friendly demeanor, and patience made purchasing my first car a breeze.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Malik, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Auto Park of Urbana so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Great service, good communication, always feel like they
Great service, good communication, always feel like they are listening. Always willing to come back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Todd was positive, professional, and easy to communicate
Todd was positive, professional, and easy to communicate with. The shuttle back and forth from the dealership, the fast and top notch service (even without an appointment), and Todd's professionalism make it a great dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mribelin, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Todd was so helpful! We hope to see you soon!
Tatman was a great communicator.
Tatman was a great communicator. It was nice having a Toyota dealership near campus. for my son's car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your feedback! Tatman will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
I highly recommend Napleton's of Urbana, particularly if
I highly recommend Napleton's of Urbana, particularly if you are in the market for a new vehicle. Jamel Barry provided me with exceptional service during my visit. I specifically recommend checking out their selection of Hyundai vehicles, as Jamel was particularly knowledgeable about them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!
Fantastic Service
I found the car I bought, online. I called about it and Sam answered all my questions, sent me pictures, and had the car ready for me to test drive. An hour after my appointment I had the bill of sale in hand. It couldn't have been easier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you so much for sharing your recent experience with us, we work hard to provide each of our clients with the best automotive experience! We hope to see you again!