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(872 reviews)

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Super Customer Service

After buying my vehicle from Keller Bros. and the years of service afterwards, I have received nothing but excellent customer service from this dealership. We will look to them for future car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great experience!!

Service department was courteous, prompt, thorough and efficient. Needed some help connecting to my Ford Pass and they found it for me. They involved the Sales Department which lead to me test driving a 2020 Escape, which my wife ultimately ended up purchasing. Best hour and a half I’ve spent at a car dealership. Thank you !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Customer Service

I drove 6 hours to get my car from them. They said out of state customers paperwork usually takes 2 days. They made it happen in the same day!! I was super happy and they were great to buy a car from. The whole team definitely goes out of there way to make the customers happy!!! Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Did make a purchase.

JJ, as you know this is our third purchase in just a little over 6 years. We have always had a great experience with you and other Keller staff. Keller Bros excellent integrity is such that we have absolutely no hesitation obtaining our vehicles from you even though we now live over 3 hours away from Lebanon. But we we do miss Keller's first class service due to the distance however are confident that the vehicle was prepared to the fullest. Also in our opinion Ford continues to be a leader producing reliable models that have fit our needs along with the fun aspects too. Warm regards, Dave

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

A very clean and professional dealership and any concerns and or questions are taken care of right away just the little things like opening doors and so on just very nice to deal with I would recommend to everyone they definitely put there customers 1st

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy

Wonderful experience, would highly recommend Keller Bros. Went to two other dealerships before stopping at Keller Bros, difference was like night and day. Cars were clean and looked over beforehand!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent service and personalized care. Greatly...

Excellent service and personalized care. Greatly appreciated courtesy vehicle as truck was out of service for 4 days. Thank you, especially to Matt, who was extremely helpful and went above and beyond to understand and help me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Love the customer service at Keller Brothers Ford,...

Love the customer service at Keller Brothers Ford, friendliness and professionalism. We will most likely lease another Ford Escape when our lease runs out in 2021

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer care

JJ. and Keller bros staff were awsome. They gave me a very fair trade in price and made me feel comfortable through the buying process. I will send busniess there way. Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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OUTSTANDING

I always receive excellent service. They provided me with the right diagnosis for my F150 and my problem was solved to my satisfaction. Thanks again for a great service experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.