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(878 reviews)

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found the car of my dreams

I live over an hour away and saw this certified vehicle on line. JJ answered all of my many questions quickly. We weren't positive we would purchase the day we test drove it but after dealing with JJ and the whole staff, we couldn't possibly pass on this car. From the time we entered Keller Bros until the time we left, we were highly impressed with the overall experience. We had one request from the service department. They not only fixed the problem but then delivered the vehicle to our house (over an hour away). WOW, I will definitely be back for our next vehicle. Thank you Keller Bros!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Christi, we are very happy to have provided you with such a positive experience! If there's anything further we can do for you, we are happy to help! Thank you for taking the time to leave us feedback and for making the long trip!

Ted cavey

I bought a new f 250 from Keller Bros ford ,i live almost 3 hours away,I had been looking for a certain color truck with certain options for a fair price,I had been to other dealers close to where I live and could not find anything of interest,so I did an inquiry on a Sunday morning on their website and with in 10 minutes a person texted me,I’m like. WOW. it’s sunday early am , after we texted back in forth multiple times I was impressed with his. Questions and answers..That is when I got to talk to this very polite salesman named J J SUK, after talking and. Texting the next few days we made the deal thru texting,he made the entire process smooth..We made the deal and set a time and. Date to make the. Sale,Then because of a snow storm I had to Delay the sale for one day.the best day for me to get this done was the same day that JJ was off work..But he came in to work to seal the deal,,very professional salesman and. Dealership (he came in on his day off work). He walked me thru the dealership and every one was very nice,,The dealership is very nice as well..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ted, we are so happy to read such a great review about our dealership and thank you for making such a long trip to visit us! We hope to be of service to you again in the future. It was a pleasure serving you! Best wishes, Keller Brothers Ford Lebanon

Ford f150

Very friendly people. Easy to deal with. The facility is clean and very nice. Very good inventory of vehicles and no pressure from the salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Rich, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Keller Brothers Ford! Thank you so much again for your feedback!

First time car buyer

The building is absolutely stunning and clean! Everyone I met helped me through the process of trading-in and buying a new vehicle for the first time. I really appreciated how helpful and thoroughly my questions were answered, and how easy it has been to communicate with my sales rep, JJ Suk. Overall I'd would rate this experience 5 - stars and would absolutely make the 2+ hour drive to work with them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thanks again for your business! Take care!

Crossover -> TRUCK!!!

The building is absolutely stunning and clean! Everyone I met helped me through the process of trading-in and buying a new vehicle for the first time. I really appreciated how helpful and thoroughly my questions were answered, and how easy it has been to communicate with my sales rep, JJ Suk. Overall I'd would rate this experience 5 - stars and would absolutely make the 2+ hour drive to work with them again! There were a few other gentleman that I worked with that I forgot to grab business cards for, so I'm sorry I wasn't able to add your name to the review :( but you know who you are and just know I appreciate you too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great experience

I went there saturday with not much hope of striking a deal to trade a truck of another brand that i was not happy with. I was greeted at the door from an old friend i bought a couple cars from some years ago. He was very helpfull, not pushy, no bs and very proffessional. I left there saturday with a new truck and a pretty sweet deal. Happy,Happy,Happy!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Bob, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

AWESOME!!!!!

KELLER BROS FORD LEBANON =GREAT CUSTOMER SERVICE, WONDERFUL TEAM OF WORKERS,FRIENDLY AND COURTEOUS,J.J SUK IS AWESOME!!!!!! WOULD RECOMMEND TO EVERYONE.THE STAFF GOES ABOVE AND BEYOND TO HELP YOU ON YOUR PURCHASE. YOU FEEL LIKE PART OF THE FAMILY THAT"S HOW AT EASE THE STAFF MAKES YOU FEEL.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Wonderful Experience

KELLER BROS FORD IS A BUSINESS THAT TREATS YOU WITH RESPECT AND WILL GO THE NEXT MILE TO ACCOMODATE YOUR NEEDS. J.J. SUK IS THE BEST SALESMAN YOU COULD ASK FOR. I WOULD HIGHLY RECOMMEND HIM . THE STAFF IS WONDERFUL AND THE SALESFLOOR IS IMMACULATE!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

Quick and easy experience

Everyone at Keller Brothers made the whole process of replacing my vehicle after an accident super easy and quick. JJ was awesome to work with and very nice. They were very accommodating to my situation. They went above and beyond to get the vehicle ready for me. I could not be happier with my vehicle or the experience of working with keller brothers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we are happy we could make your experience a positive one! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Quick and easy experience buying a vehicle

Everyone at Keller Brothers made the whole process of replacing my vehicle after an accident super easy and quick. JJ was awesome to work with and very nice. They were very accommodating to my situation. They went above and beyond to get the vehicle ready for me. I could not be happier with my vehicle or the experience of working with keller brothers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Dealer response

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!