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(878 reviews)

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Escape

Great experience buying our second Escape from JJ Suk at Keller Bros. Appreciated the time the team spent trying to find a vehicle to our liking-also the explanation of leasing[first time for us] Then JJ took time to explain all features and patiently instructed how to use the parking assist and sat by as I tried it ! Fantastic salesman!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Robert & Yvonne, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Buying our second car from JJ Suk

Great experience buying our second Escape from JJ SUK at Keller Bros. Appreciated time the team spent trying to find a vehicle to our liking-also the explanation for leasing[our first experience] Then JJ explained all features and patiently instructed how to use the parking assist. Fantastic salesman-- reason for returning to buy our second vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Leasing at Keller Bros Ford

Leased my first new car (a 2018 Ford Ecosport) from Keller Bros Ford Lebanon. JJ Suk and everyone else were very helpful with the entire purchasing process. They had all the paperwork ready to go shortly after my arrival and my new car all clean and in the showroom. Overall was very pleased with my experience and I would do business with Keller Bros again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great Experience!

This was the best car buying experience I have ever had. We needed a used car for my daughter, and after trying to work with other dealers who never returned our calls, I called Keller Bros. and spoke with JJ Suk. He was prompt and professional and followed through quickly with what he said he would do. Everyone there was very nice, and I love that the environment at the dealer was openly Christian. If possible, I will definitely buy our next vehicle there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Janette, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great Experience!

This was the best car buying experience I have ever had. We needed a used car for my daughter, and after trying to work with other dealers who never returned our calls, I called Keller Bros. and spoke with JJ Suk. He was prompt and professional and followed through quickly with what he said he would do. Everyone there was very nice, and I love that the environment at the dealer was openly Christian. If possible, I will definitely buy our next vehicle there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great experience!

From the moment I walked through the front door to the end of the buying process, I was amazed with the hospitality and commitment that this dealer presented me and my wife with. Extremely pleased with how every thing went and they also gave me a very fair trade amount for my vehicle. I would highly recommend the Keller Bros family dealership to anyone. I will definitely be buying from them in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Chad, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great experience ��

We purchased a new Ford EcoSport. JJ made the process easy. He took the time to show us all the features and even set up our phones to interact with the new car and gave us a tutorial on how to use the Ford application. All employees were friendly and courteous throughout the process. A special thanks also to Jeremy for his help and the deal was great!! I would highly recommend Keller Brothers to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

New EcoSport

Had a great experience buying a car at Keller Brothers. JJ was great taking time to show us all the EcoSport’s features and even setting up our phones to interact with the new car. All employees were helpful and courteous. A special thanks also to JJ and Jeremy and Mike for a great deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit!

Always treated like I’m the only customer there

My wife and I decided to upgrade my F150 to something bigger recently. I have loved my two F150’s so far, and love my Fusion work car so we decided to check out the Expedition. I am a professional wholesale buyer, and have been in a lot of vehicles and driven a lot of vehicles as well. This one definitely wins in every single category for a large SUV. My experience was just as stellar with Keller Bros. While I’m familiar with the locate process, Danielle still did everything for me and got the truck in within a few days and we took delivery right away. Delivery was very smooth with Mike as well. What a great truck and great experience with my friends at Keller Bros Lebanon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great experience!

This is my second car from Keller Bros. The process once I was able to get to the dealership, was smooth. JJ is a good salesman. Shows you all the great features of the car. Bought the same day we test drove. My son loves this car. He is very proud of this car. Thanks Keller Brothers Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Alex, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!