Klick Lewis Chevrolet

I had a good experience with my service. Waited an hour and a half which seems to be about the average for basic service. They accepted a coupon upon payment and everything was fine with my car.

Sales team is great, but avoid the service dept at all costs. They can’t get the right parts, the parts they get don’t work. And Todd (service manager) just blames everyone else for it. Wouldn’t trust the service dept to do an oil change correctly

To buy a vehicle is great but the service is a rip off changing a bulb 45.00 is insane you pay 10.00 for two they changed 1 and it takes less than 5 minutes. This was a brake light bulb and the vehicle was bought there to top it off. The service manager answer was I have to pay my guy to put it in. That's a rate of 420.00 an hour

I got the deal I wanted from Shane Robb at Klick Lewis Chevy palmyra , Thanks Again

I had an excellent buying experience. The process was easy and fair, and salesperson Gretchen did an outstanding job.

Did not have a good experience with my purchase felt like I was scammed car I bought should have been advertised as a salvage vehicle buyer beware also car fax that was given to me was inaccurate or fake

Bought car from klick Lewis should of known better ther was a guy with a sign saying there a rip off but I figured what could be Wong with a nissian didn't take long to figure out he was right. Bad dession

Klick Lewis Chevrolet has lied to me on multiple visits (July & October) in order to avoid doing warranty work. I caught them on dashcam confirming that there were major transmission issues, and on their report they wrote that they test drove it multiple times and found “no anomalies”. The tech, Nathan Brandt, told me it’s safe to drive. This was a blatant lie. As soon as I started driving the transmission rumbling began again which led me to check the dashcam. This is when I found the video of the tech going through the whole drive about how bad the transmission is. I will post the video and add a link to this review soon. In addition to the rumbling transmission issue, there were issues with a DEF fluid sensor and tires that were never resolved. They also kept my vehicle for two days without my consent. I told the tech I needed the vehicle back the day I dropped it off. I asked if I can pick up my vehicle and he ignored me until the next day. I tried to call and speak with a manager after discovering the video, and they ignored me. It was only after I contacted Chevrolet’s social media team that the dealership was willing to call me back. When I spoke with Jon Grove, he told me the technician Nathan Brandt had a long history of bad mistakes and they were going to fire him as soon as they can find a replacement. This did not happen. Jon finally agreed to meet in person to discuss a resolution a month after they lied. In this meeting he tells me that it’s actually not Nathan who messed up, but the technician who test drove the vehicle. I did not accept that excuse as I also have Nathan on dashcam driving the vehicle. We agreed to speak with the general manager, he called us a week later. There were red flags immediately. He told me he couldn’t hear anything on the video, and I guess didn’t bother to turn up his volume. How do you dismiss a video showing your technicians endangering customers, and you don’t care to actually listen to it? He also told me that we can’t expect them to check the transmission if I don’t tell them specifically to do so. First of all, I did tell them to check the transmissions! My truck rumbles like the famous Jeep death wobble and he’s telling me I have to tell them to check the transmission specifically. None of that matters though because they were literally on camera identifying the transmission issue. If you’re willing to take your vehicle here at least get a dashcam first. If you’re willing to buy a vehicle here, DO NOT BUY THE WARRANTY!

Very good experience would recommend them to anyone very helpful would buy another car from them

After not having the greatest luck with car dealerships, I decided to try once more. Eli immediately made the buying experience super easy and stress free. From the start he was honest and got me into exactly what I wanted. In the span of a few days u was driving home in the very car I went there for. Eli was very pleasant and wholesome. I would recommend him to anyone!!