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Hoffman Ford

(599 reviews)
Visit Hoffman Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:30pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:30pm
Tuesday 9:00am–7:00pm 7:00am–6:30pm
Wednesday 9:00am–7:00pm 7:00am–6:30pm
Thursday 9:00am–7:00pm 7:00am–6:30pm
Friday 9:00am–6:00pm 7:00am–6:30pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (866) 413-5797 (866) 413-5797
Used (866) 414-0566 (866) 414-0566
Service (888) 879-0862 (888) 879-0862

Reviews

(599 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hoffman Ford from DealerRater.

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number 137501

i learned that I had to travel 700 miles to South Carolina. my 2002 Ford T-Bird was in need of immediate service, I phoned the dealership and spoke with KayLynn who calmed me down and said that they would get me in immediately and get my car taken care of for the trip. I am very grateful for the "above and beyond" call of duty by KayLynn and the entire Hoffman Ford staff for coming to my rescue. Sincerely, Jeff Baron

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Hoffman Ford

Everything about Hoffman Ford, service, sales, and financing personnel are top of the line. That's why I have bought all my vehicles from this dealership for the last 25 years. Oh yea, this dealership also supports its local citizens and veterans organizations. Ford can be proud of this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bradley, Thank you for your kind words about Hoffman Ford. We truly appreciate your business. Thank you for being part of the Hoffman Ford family. - Mary Pratt, Internet Sales Manager

Wonderful Service!

This is my second time leasing a car from Hoffman Ford. They are very courteous & make you feel you are their most important client. From service to sales you can't beat their hospitality & kindness. Brandon Parker is wonderful and I would send anybody to Hoffman Ford, Harrisburg!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A Dream Come True

I praise Ben Breneman and the wonderful lady who walked me through the car lot and explained the differences of each make and model and they are a totally awesome and very helpful team, It was a smooth ride. No pun intended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jeff, Thank you so much for your kind words about Ben and Marilea. We will certainly make sure that they get a copy of your review. We are glad you had a great experience. We hope you enjoy your Fusion and welcome to the Hoffman Ford Family! Mary Pratt - Internet Sales Manager

2014 Ford Escape

Nina Harrisburg PA. I having nothing but Great News to anyone that wants to buy a Ford, this is my 6th vehicle that I purchased from Hoffman and I am very well satisfied with the Service, Repairs, Facilities, Management and most of all I am very happy with my 2014 Ford Escape. Thanks again to all the people at Hoffman for making my experience a wonderful one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nina, We are so glad you love your new Escape and thank you for being a long term customer of Hoffman Ford! We truly appreciate your business and strive to make every visit to Hoffman better than the last! Thank you, Mary Pratt - Internet Sales Manager

2011 F150 EcoBoost

I was never intending on buying a vehicle the day I got my 2006 F150 serviced but things just worked out that way! From Bob's patience while showing me the vehicle because of the frequent interruptions from the little ones. To Mike playing along with my inquisitive five year old while my wife and I were discussing the deal. Very impressed with absolutely no pressure and very comfortable even on a Saturday Afternoon. I also appreciated Tracy making the paper signing an enjoyable process(can't have too much fun!!!) HAHA, and Tony for taking his time to show me all the features of the navigation system. I LOVE the family atmosphere at Hoffman Ford. I will continue to be a customer for service and sales in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Walt and Paula, We always strive to make every visit to Hoffman Ford enjoyable. We know that buying a car isn't always a fun experience and are glad we were able to make it that way for you. We hope you enjoy your new truck and welcome to the Hoffman Ford family. Mary Pratt - Internet Sales Manager

Good Dealership

Bought a vehicle from Hoffman last week. Process was smooth, price was fair, facility was spotless and well laid out.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David, Thank you so much for your kind words about Hoffman Ford. We are glad you had an amazing experience. Welcome to the Hoffman Ford family! Mary Pratt - Internet Sales Manager

idk seems like something needs fixed some where.

When I went the sales man was cool when it came to making a deal his boss not so cool going for a normal deal the guy was getting mad. Now that was at the new side. I got another car from the used guy and they messed the paper work up and are very tricky. Before I got the car I took my truck there to get oil changed and other things spend a lot of money there and every time they messed something up they don't do much to make you feel better about it. It comes down to if you want a ford they are close if you want a ford and don't mind a drive I would take the drive to another ford dealer.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tower man, We are so sorry that you had that type of experience at Hoffman Ford. We strive to make every visit to our dealership enjoyable. I would love to discuss this with you. Could you please call me at 717-657-1600 when you have a moment to chat? Thank you so much and I look forward to discussing this with you. Thank you, Mary Pratt - Internet Sales Manager

Showroom was clean and inviting.

We stopped in to look for a Ford Escape after researching online and visiting another Ford dealer. We fully intended to just see what they had in stock and maybe even test drive some other models elsewhere. But our salesman, Mike, was so helpful and patient that we ended up purchasing our vehicle and driving it home the same day. Mike even stayed after closing to go over every function of the car with us. We also really liked the seminar we attended on the My Ford technogy. We would definitely recommend Hoffman Ford and Mike to our friends and neighbors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

E. Smith, Thank you so much for your kind words. We are glad you enjoyed Mike and hope you are loving your new Escape! Welcome to the Hoffman Ford Family! Mary Pratt - Internet Sales Manager

2014 Ford Fusion

We just bought a 2014 Ford Fusion at Hoffman Ford and the process couldn't have been easier! Our Sales Consultant Mike Gotschall was great. He answered all our questions and made the whole sales experience easy with no pressure. The night we picked up the car, Mike gave us a run through of what all the car controls did, we were clearly there past normal business hours, but he didn't rush us through, he took his time and made sure all our questions were answered. We would definitly recommend Hoffman Ford, and Mike Gotschall to our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bran, thank you for sharing your great experience with us! Here at Hoffman Ford, we strive to make the car buying process as easy as possible while providing a wonderful customer experience. I will also be sure pass your kind words on to Make Gotschall. Welcome to the Hoffman Ford Family! - Dairy Little, Internet Sales Consultant