Reviews
SRX review
Great service and great dealership....service very prompt in alerting you to the status of your vehicle and when it will be complete
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact or visit us if you need anything else. Sincerely, Jim Schwartz, Service Manager, jschwartz@rohrich.com
Great service
In and out quickly, car was washed after service was done. Very pleased. Waiting area very clean and comfortable. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Jim Schwartz, Service Manager, jschwartz@rohrich.com
Maintenance
Professional, informative and my maintenance did not take unusually long. Did the best for the customer under the virus situation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sheila, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Jim Schwartz, Service Manager, jschwartz@rohrich.com
Best Car experience EVER!!!
They could not have made it any easier!! Despite the Covid -19 challenges the salesman was AWESOME!!! He walked us through everything, the business staff was fantastic- best car experience I have EVER had!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Roselyn, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
CAR SERVICE, OIL CHANGE, TIRE ROTATION
I DISLIKED ABOUT CV-19 SPRAY INSIDE MY CAR BUT I UNDERSTAND ABOUT CV-19... I HAD TO WASH OFF DRY SPOTS ON WINDSHIELD AND INTERIOR GLASSES
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave this review, Alexander. Your feedback will be reviewed with our team and please don't hesitate to call us if you'd like to discuss anything in greater detail. Jim Schwartz, Service Manager, jschwartz@rohrich.com
Rohrich Cadillac
Great communication. Very friendly and professional. This sale was the easiest I have ever experienced. I would highly recommend checking with Rohrich when you are shopping for a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Great service and personnel
Polite personnel, clean facilities, quick availability for original estimate, appropriate repair schedule and completed as promised, worked well with insurance company.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jim Schwartz, Service Manager, jschwartz@rohrich.com
cadillac service
Rohrich employees are always helpful and knowledgeable when I bring my cadillac in for service or for repairs. I have recommend Rohrich to both family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review of Rohrich Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Jim Schwartz, Service Manager, jschwartz@rohrich.com
friendly polite staff
Staff and friendly, polite, and willing to help. Love the snacks and drinks in the waiting lounge. That is very nice, Thank You, and it gives you something to do while you wait for service to be completed.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Jim Schwartz, Service Manager, jschwartz@rohrich.com
Terrific service and employees
Quality service and professional staff that are hard to beat! Excellent pickup and delivery service and top notch staff that act as drivers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com