Rohrich Cadillac

I bought my new 2024 Cadillac XT4 from Rohrich Cadillac 2 weeks ago, and I couldn't be happier with my purchase. My salesperson Jon Thomas was the best. From beginning to end his attention to detail was impressive. He listened to what it is was I was looking for right down to the color. Within a few weeks I was driving my new car home. The entire Staff at this dealership was top notch. I work in a field relies on making our customers feel welcomed. This dealership does just that. Stop by Rohrich and see Jon Thomas for your next new Cadillac. You won't be disappointed.

APPOINTMENT TIME WAS 10:10, WAS THERE 3.5 HOURS, THE GIRL THAT CHECK US IN, WHEN QUESTIONS OVER TIME AND PRICE SHE STATED, NOT ONCE BUT TWICE THAT DIAGNOSTICS WAS 80.00 DOLLARS AND 45 MINUTES TO MY SELF AND HUSBAND. AFTER 2.5 HOURS SHE SAID SHE WOULD HAVE SHUTTLE TAKE MY HUSBAND HOME AND BACK, THIRD LIE. FOURTH LIE WAS CAR HAD TO MANY ISSUES AND WAS TAKING LONGER THAN EXPECTED. MY CAR HAD 3 ISSUES THAT WAS DOCUMENTED ON PAPERWORK, CAR WAS BROUGHT DOWN AFTER THE 3.5 HOURS, IT SAT THERE ANOTHER 20 MINUTES, WHEN NO ONE CAME OVER TO GET US WE WENT TO SERVICE DESK, WAS TOLD THE GIRL THAT CHECKED US IN WAS AT LUNCH, WILL BE ANOTHER 40 MINUTES FOR HER RETURN TO DO PAPERWORK AND GET US OUT OF THERE. UNCALLED FOR , AT THAT TIME TOLD RAYSON I WANT MY CAR AND I NEED PAPERWORK TO PAY AND GO. MY HUSBAND IS ON MEDS AND WAS PASSED THE INSULIN SHOT, HE WAS OVERLY KIND AND GOT US THE PAPERWORK, AMY BROWN CHECKED US OUT, VERY PROFESSIONAL. BOTTOME LINE WAS LIED TO 4 TIMES, VERY UNPROFESSIONAL AND REALLY THING HARD IN NEVER EVER RETURNING TO THIS SERVICE CENTER. ASK TO SPEAK TO ONE WHO DONE THE SERVICE CALL IN THE BEGINNING AGAIN THAT NEVER HAPPENED SO DON'T KNOW WHO IT WAS.

I can't say enough good things about this dealer. I love my car and the free oil changes, and inspections plus they clean your car. I will be trading mine in this year and will get another car from Rohrich Cadillac.

I loved how our Sales Rep, Mike Nista worked with Amy Brown to arrange a time when my car could be picked up, leave me a car, and deliver my car back to me when it was finished. And the car was washed, inspection complete, and I only had to pay for the emissions inspection.

The service is A1. Everyone at Rohrich is helpful , and very friendly. Been doing business at Rohrich for many years.

Lou Cangelier, is the best salesperson in the car business. My husband Richard purchased his 1st Cadillac from Rohrich with Lou as our salesperson and we have been clients of Lou for many years now. Always satisfied and extremely happy with every purchase. It is because of Lou, his personable attitude, knowledge of Rohrich's products and Lou always makes us the client feel like we are the most important client in the world as he helps us make the important decision of purchasing a car. It is because of Lou that I am a loyal Rohrich customer for life. Lou you are the absolute best, better than all the rest. Rohrich and Lou, we'll see you when it is time to buy the next car.

Service was great, the staff very friendly and the amenities and waiting room were top of the line.

Terrible dealership with poor management. I purchased a CPO used vehicle with an advertised interest rate of 4.99%. When signing the paperwork for the purchase of my vehicle With Michael Ruane, the finance manager, I found that he had obtained a loan from at outside financial institution at a RATE OF 8%. When I questioned Michael he simply changed the rate to 4.99% and made absolutely no comment about this. when a dealership goes to an outside financial institution and obtains a higher rate, they are paid a percentage of this over charge as a kickback. Unfortunately, I returned to this dealership to purchase another vehicle just seven months after the first vehicle purchase. Michael Nista was my salesman. I had called him to put hand money on a car that I had seen online. I gave him a credit card that he was to use this to secure the vehicle. I made appointment to view the vehicle A few days later. He called me on the day that I was to view the vehicle and told me that he had forgotten to put down my hand money. He went on to say that someone else had purchased a vehicle. He also told me that the vehicle is in terrible condition and I would not have wanted that vehicle. He called me one week later and told me that there was a different vehicle that was the same color, same mileage and had the same equipment. He said he didn’t understand how he didn’t find this earlier in their inventory. I made an appointment to see the vehicle only to find that it was the same vehicle that he told me was in terrible shape and that I would not have wanted. he even sent me a video stating that this was a different vehicle. While looking at the vehicle Michael Nista said that he had to leave because it was “date night”. He abruptly grabbed the keys and told us that we could come back another day to see the vehicle and take it for a test drive. He went on to say that this wasn’t giant eagle and that we would need an appointment you can’t just walk in when you want. This was 1 hour prior to closing time. Needless to say, we did not make that appointment and we will never purchased from this dealership again. This information was presented to the dealership manager who simply said that he was sorry that this had occurred. BUYER BEWARE . Make sure that you obtain your own financing and be knowledgeable about current automobile interest rates. DO NOT PURCHASE FROM MICHAEL NISTA who will blatantly misrepresent information (LIE) to sell a vehicle.

Top notch service! Went in for service and for replacement of front light bulb. Jason was so nice and kept me informed every step of the way. It turns out the light bulb I wanted them to replace was working fine and they called to tell me it did not need replaced. Saved me $2000 ! Now that is honest service!

June 2022 we bought a Cadillac SUV they say they give you $75 for a test drive never got that. Then in july 31 2023 my husband went and bought 2006 Pontiac, G6 convertible hardtop they charged him 12,500 The car is not valued at that. I got six different prices. Highest price I got was 7000 they ripped them off. Paid cash for both cars. I called to speak to the manager. He told me to get yours whatever they want for a car 17 years old. The next step was calling the attorney generals office.