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O'Brien Mitsubishi

(1,396 reviews)
Visit O'Brien Mitsubishi
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 5 awards
2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (309) 378-8110 (309) 378-8110
Used (309) 430-6482 (309) 430-6482
Service (309) 807-0704 (309) 807-0704

Reviews

(1,396 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Mitsubishi from DealerRater.

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New car purchase

I bought a new Mitsubishi Raider here back in 07 and this was the first place I thought of when buying another vehicle. David Cobb was my salesperson and was very helpful and made the whole process easy buying my new Mitsubishi Outlander.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on purchasing your new Mitsubishi Outlander! We are happy that David provided a great experience during your recent visit. Thank you for your feedback and for giving us a five star rating. We appreciate you, Dave.

James Rule Amazes Me

James Was Great Very Helpful , Wonderful Man .Got Me The Best Car ! I love the price of my car the way it rides just everything .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your feedback and the five star rating, James

Car buyer

Really want to thank James Rule on helping me purchase my car. Im so excited! He was very polite and fun and made it less nerve racking. I really reccommend buying from him. Thank you again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on purchasing your car. We are happy that James provided a great experience during your recent visit. Thank you for your feedback and for giving us a five star rating. We appreciate you, Kristine.

Buyers

I love the car that I got from here new 2020 holla at James rules and billy they was the bomb.com check them out .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on purchasing your new 2020 Mitsubishi Outlander. We are happy that James provided a great car buying experience. Thank you for your feedback and for giving us a five star rating.

2020 Outlander

Wow! What a fantastic experience! My salesperson, Cory Raley, was professional, friendly, laid back, and super knowledgeable. He helped find me a car with the features I wanted within my budget. He was very low pressure and made me feel exceptionally comfortable. You've built a great customer experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on purchasing your 2020 Mitsubishi Outlander Sport. We are happy that Cory provide a great experience during your recent with us. Thank you for your feedback and for giving us a five star review. We appreciate you, Dayna.

James Rule is awesome

I came in looking for a used car and ended up selecting a new car instead. I am very pleased with the wonderful service I got.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on purchasing your Mitsubishi Outlander Sport! We are happy that James provided an awesome experience during your recent visit. Thank you for your feedback and for giving us a five star review. We appreciate your, Kelly

Wyatt Phillis for Mitsubishi

The process was very smooth and went by pretty smoothly for me! My car salesman Wyatt Phillis was very patient and helped me get into a better car than what I had originally planned on! Very satisfied :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on purchasing your new 2019 Mitsubishi Outlander Sport! We are happy that Wyatt provided an experience that exceeded your expectations. Thank you for your feedback and for giving us a five star rating. We appreciate you, Bree.

James Rule rules O'Brien Mitsubishi!

Had a great experience here at o'Brien Mitsubishi. James Rule k we exactly what kind of car I was looking for and right in my price range. I can't wait to drive off the lot in my new car. Thanks James you rule!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy that James provided a great experience during your recent visit. Thank you for your feedback and for giving us a five star review. We appreciate you, Jackie.

Great experience

Wonderful experience at OBrien Mitsubishi with Wyatt! He was professional, listened to everything we needed, and made sure to make the process as smooth as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on purchasing your Hyundai Kia. We are happy that Wyatt provided a great experience during your recent visit. Thank you for your feedback and for giving us a five star rating. We appreciate you, Allison

Wyatt is the best!!!!

Wyatt Phillis from O'brien Mitsubishi of Normal made my first vehicle purchase an excellent experience. He was amazing answered any questions that need answering. If you're looking to purchase a vehicle, Wyatt Phillis is the guy to talk to!!!! I will be recommending people buy from him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on purchasing your new Hyundai Kona. We are thrilled that Jay provided a great experience during your recent visit. Thank you for your feedback and for giving us a five star rating. We appreciate you.