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O'Brien Mitsubishi

(1,397 reviews)
Visit O'Brien Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2023 state dealer award
View 5 awards
2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (309) 378-8110 (309) 378-8110
Used (309) 430-6482 (309) 430-6482
Service (309) 807-0704 (309) 807-0704

Reviews

(1,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of O'Brien Mitsubishi from DealerRater.

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New Car Purchases

I purchased 2 Mitsubishi Outlanders from O'Brien Mitsubishi. It is a great dealership to do business with. Kate, our sales person for both purchases, made the process easy and pain free. We were in and out with the new cars in no time at all. Kate did a great job going over the features of the vehicles with my kids so i woukd not have to. Overall, a great experience! I would recommend this dealership, and Kate, to anyone looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Tim for the 5 star review. We are happy to hear that you like our dealership and had a great experience with Kate. Enjoy your new Outlanders! We appreciate you!

Trading

Wyatt made my first dealership bought vehicle an excellent experience. I contacted the dealership about the vehicle and he answered right away. He also answered every concern and question i had about the process and vehicle, which made it even better. I was worried about the whole process, with getting a loan being the hardest and having issues with many other dealers around. He made the process worry free, and simple, and surprisingly fast. Will definitley be back in the future for other vehicles, and refer people to come to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great feedback Wade! We are so happy that you had a great experience with Wyatt! Welcome to the O'Brien Family!

I bought my FIRST NEW car!!!

I walked into O'Brien Mitsubishi where I was welcomed by Cory Raley. I told him what I was looking for and the 2 cars I wanted to look at. I had done my research before I came into the dealership so I knew what I was looking for. He told me yes Ma'am, that's not a problem. After we did a little paperwork he pulled of the the cars around that I was interested in and we took it for a test drive. He asked me why is it that I didn't want to go brand new. I voiced my concerns and he understood. He said I don't want to push you into anything you are not comfortable with but I want to make some suggestions to you. He then explained to me that the car I was currently in driving had 5,000 miles on it and only had just the little warranty compared to the brand new car for only $800.00 more for FULL warranty and I would be the FIRST owner of it!!! I looked at him and he smiled and said YES! We went back so he could explain things more to me. So just 2 weeks later I walked out of the Dealership with my first ever BRAND NEW CAR!!! I highly suggest Cory Raley to EVERYONE! He made me feel comfortable talking to him with any questions or concerns that I had. Thank you so much Cory!! I LOVE MY NEW CAR!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Sandra for the 5 star review! We are so happy that you had a great experience with Cory while purchasing your new 2019 Mitsubishi Outlander Sport!! Welcome to the O'Brien family! We appreciate you!

OBRIEN Mitsubishi

I really like our Obrien Mitsubishi dealer in Normal. We were able to locate and buy a new Outlander very quickly. Also appreciate the service department which we have used many times in the last ten years. Special thanks to David who recently helped us buy a new Outlander. He is very knowledgeable and patient. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Chris for the 5 star review. We are happy to hear that you like our dealership and had a knowledgeable and patient experience with David. Enjoy your new Outlander! We appreciate you!

A pleasant surprise!

Found a Jeep Cherokee of interest online at O’Brien’s dealership. David helped me out in so many ways! Located the car at one of their other stores. Drove me there. Answered all my questions or found answers we needed. He was very friendly and customer focused with no high pressure sales tactics. I didn’t know I was going to buy a car that day but was so pleased with the customer service experience that the Jeep Cherokee is now mine! Thanks so much David!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Teresa for the 5 star review! We are so happy that you had a great experience with David while purchasing your Jeep Cherokee! We appreciate you!

Jay Miller was great, he made the transaction so simple....

Jay Miller was great, he made the transaction so simple. We drove from 2 hours away and with his description of the vehicle ahead of time had 0 concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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New Buyer

James Rule was very helpful and very considerate for what we were looking for! He respects what you want in a car. Very pleased with my purchase and I would recommend others to come here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much Aj for the 5 star review. We are glad that you enjoyed working with James Rule. We appreciate you!

Great Customer Service

Was out searching for a dependable used car for my daughter. The staff here, especially James Rule, was very courteous and helpful and very understanding of our needs. Would recommend to anybody for new or used cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much Rick for the 5 star review Rick. We are glad that you enjoyed working with James Rule. We appreciate you!

Great experience with Cory!

We went shopping for a used car. Not expecting to purchase anything we were shown several cars by Cory Raley that were within our budget that we’re equipped with features we wanted. He was very helpful and upfront. We ended up with a lovely Prius and are very happy with it. I highly suggest using Cory and this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on purchasing your Prius. We are happy that Cory provided such a great experience. Thank you for your feedback and for giving us a five star rating. We appreciate you.

New car

Cory was amazing. He made sure he listened to my needs and found the perfect car for me and my growing family. Thank you, Cory!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy that Cory provided great service. Thank you for your feedback and for giving us a five star rating.