Kerns Ford Lincoln

I would not trust this people and would not purchase a car form then again

Sold the car out from under me when I was already approved for the loan. Had been in constant contact over the course of several days. And final I had had enough run around that I emailed the corporate email just to be notified the the car had sold. This is a xxxxty way to do business.

Was very courteous and professional. Answered all my questions and did an excellent presentation of the vehicle. I did not feel pressured to make a purchase.

Always great service and always a wonderful experience

Austin R. was our salesperson. He is attentive and knowledgeable about our used vehicle search and eventual purchase. The dealership staff was very friendly and helpful. The choice of quality used vehicles on the lot was extremely appealing. Awesome transaction experience and now a proud owner of a 2016 Ford Escape from Kerns Ford!

I purchased a car from here on April 19, picked it up on the 20th. A few days later went to drive it, and nothing it was completely dead. Went to jump start it, realized when they changed the battery, that it was just thrown in, it was never strapped back down. Same thing again the next day, DEAD. The car had a serious power draw somewhere. After calling and stopping in complaining for weeks, they finally agreed to bring it in and fix it on them. Dropped it off May 7 th. Kept getting the run around as it’s being worked on, after 2 weeks they state they don’t know what is wrong and are going to transfer it to a certified mechanic. (Really you have no certified mechanic at your shop) They took it to St marys shop. On June 11th, went to Celina dealer, to see what is going on, he (Rodney Klinger) assured me it was fixed. He was suppose to deliver it to my house the next day. Next day comes and we get a call from the mechanic stating that the manager is going to drive it a couple days to make sure it’s all good. Come Friday June 14th, (going on 6 weeks now that it’s been in the shop) I decide to stop at St Marys dealership to see what is going on. I walk in to find it in a thousand pieces! Left this shop and went staight to Rodney Klinger. He still tried to tell me it was being drove and was fixed. I pulled up pics that I took, said how the F$&@ are you driving this? He responds oh they must be testing it again. LIES LIES LIES! That’s all that comes out of his mouth. My son tried to jump in to state that it was a piece of junk, then he refused to talk to us. All while saying the car is absolutely fine it’s us! Yep you got that right it is Kerns, they will lie to get the sale then drop you. Very Poor service all the way around. I came home called Ford hotline filed complaint against the dealer, then Ford had me file another complaint since they had the car for 6 weeks. The following Tuesday, Kerns called said it was fixed. Told them we no longer wanted the car, got them to agree to buy it back, (only thing they did some what right)! I wouldn’t recommend this dealer to any one, very disrespectful to customer once sale is made. Buy elsewhere people unless you want a LEMON 🍋 I will post pics of this car in comments!

Jill was so informative when i bought my 2016 Lincoln MKC last week. She knew every detail about the vehicle, showed me all the features and how to properly use them, and made buying the vehicle a very quick process! The price of the vehicle could not have been better. They accommodated my needs financially as well, giving me more than the trade in value for my car so i could stay within my budget and also get the warranty added in to my monthly payments. I could not have had a better experience buying a car and i would recommend this dealership to anyone looking for a new or used vehicle. It was worth every minute of the two hour drive i made to get this vehicle and I will most definitely be back when i go car shopping in the future! :)

The poorest customer service we have ever had with a car buying experience. This dealership has multiple online reviews from customers describing dishonesty, poor customer service, and undisclosed problems arising within days of purchase. We purchased a used vehicle for our teenage son that we thought was a great deal. Purchasing from a dealership, I had a greater expectation of honesty and integrity than buying from a private seller - I was wrong. Soon after driving it off the lot, we realized that there were issues with the car that were not disclosed. When we reached out to the dealership to try and come to a resolution, we were told, "You purchased an inexpensive car - what did you expect." Instead of addressing the situation from a customer service approach, we were told, "I'm not going to argue with you - I'm done with this conversation. I've got other cars I need to sell and I don't have time for this." This was our first experience purchasing a car from here and will definitely be our last. Do you research and you will find that many others have had a similar experience with this dealership.

All I can say is: DO NOT TRUST THIS DEALERSHIP! Not only do they operate on dishonest business values, no integrity, poor customer service and no ethics, they are rude and deceitful. I encourage you to do your research and find another more reputable dealer nearby. We have shopped Lee Kinstles and Greves in Van Wert and they are far more customer-friendly and deserving of business than this poorly run business that scams customers and thrives off of a poor business model. I am disheartened to say that my first and last experience with Kerns was beyond incomprehensibly poor. If I could give them less than 1-star, I would. RUN. FAST!

Thank you so much to Aaron High and Kerns for finding the exact car we wanted. My husband and I are so thankful! I highly recommend Aaron High for all your car buying needs. He's the best!!!