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Guess Motors/ Guess Ford Inc.

(446 reviews)
Sales hours: 8:30am to 5:30pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–5:30pm 8:00am–5:00pm
Wednesday 8:30am–5:30pm 8:00am–5:00pm
Thursday 8:30am–7:00pm 8:00am–5:00pm
Friday 8:30am–5:30pm 8:00am–5:00pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 4 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award
New (330) 476-4054 (330) 476-4054
Used (330) 476-4051 (330) 476-4051
Service (330) 476-2565 (330) 476-2565

Reviews

(446 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Guess Motors/ Guess Ford Inc. from DealerRater.

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Mark and Dustin were both awesome to deal with.

Mark and Dustin were both awesome to deal with. They both went out of their way to ensure this was a pleasant transaction ! Thank you both!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business! We appreciate the kind review!

Great people to work with, good service at the shop,I

Great people to work with, good service at the shop,I have nothing bad to say about the whole staff at guess motors. 2 👍🏻 up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We appreciate you!

I had the best experience today with Dennis and getting

I had the best experience today with Dennis and getting the car I was admiring online. He was personable and informative and everything went so smoothly! I couldn’t be happier!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy you got the vehicle you wanted! Thank you for your business!

My wife and I needed a new to us car at the start of the

My wife and I needed a new to us car at the start of the year. Dennis and everyone at Guess motors is very friendly and a pleasure to work with. They had a nice selection of options in our price range.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and for your kind review! We appreciate it!

Guess service department is always professional and very

Guess service department is always professional and very helpful! Their team is knowledgeable and great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your continued business!

Great and friendly service received as always.

Great and friendly service received as always. Enjoy the honesty of everyone at the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! Honesty and transparency are core values we take pride in, and it means a lot to us that you appreciate it. We’re always here to help and look forward to assisting you again in the future!

The sales department & all the people that we had contact

The sales department & all the people that we had contact with were great. The car was exactly what we wanted. Cleaned & serviced & ready for us. Had 1 little problem & was handled very quickly & professionally. Very great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction means the world to us, and we’re thrilled to have provided you with a very great experience. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new car!

Place is great, will absolutely do anything to help you.

Place is great, will absolutely do anything to help you. See Dennis Schurr!! Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for you r kind review and for your business! We appreciate it!

Guess is a real good dealer ship an I will take my jeep

Guess is a real good dealer ship an I will take my jeep or any of my other cars there to be fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review and continued business!

Two trips to replace a back window switch and they still

Two trips to replace a back window switch and they still didn’t get it right. 1st they didn’t have the switch said they had to order it and it’s back ordered. Called and said it was in and scheduled for and install drive 30 minutes to the dealership only to find out when try to install it that it was not the correct switch and would need to reschedule again. This is costing me numerous trips and valuable time that I don’t have. Do better!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry that you are not happy with having to return again. The incorrect part was sent to us, which is out of our control. It is as frustrating to us as it is for you. We pride ourselves on excellent customer service. We will let you know as soon as the correct part comes in and we will get you scheduled in asap. Thank you so much for your patience!