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Mercedes-Benz of Brooklyn

(1,358 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 6:30am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:30am–8:00pm
Tuesday 9:00am–8:00pm 6:30am–8:00pm
Wednesday 9:00am–8:00pm 6:30am–8:00pm
Thursday 9:00am–8:00pm 6:30am–8:00pm
Friday 9:00am–8:00pm 6:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2014 state dealer award
View 4 awards
2014 state dealer award
2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Brooklyn from DealerRater.

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I have given this dealership a rating of great because...

I have given this dealership a rating of great because the service is amazing each time I go. Not only that Bentley Lashley was an awesome salesman. He answered questions honestly at the time of purchase, after the purchase, and made sure to match me with a vehicle to fit my circumstances. I am totally impressed with his experience and the level of service given from this specific dealership. Whether sales or servicing my vehicle all staff professionals treat me as a younger person with the utmost respect. I am blown away each time I go there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I've never liked going to dealerships, but Al is very...

I've never liked going to dealerships, but Al is very knowledgable and has always been as curtious as he has been helpful. He makes automobile service and repairs a painless procedure, and may well have made up my mind for my next car purchase. Thank You, Very satisfied customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I came in on Saturday due to a safety warning on my car....

I came in on Saturday due to a safety warning on my car. They took me in without an appointment and had enterprise pick me up for a loaner vehicle. A few days later when the vehicle was completed, Carol Morin the service rep, returned my car in perfect, cleaned condition and took care of the balance due on the loaner as well. Over all, I was very happy with the service and professionalism of this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Steve helped with the purchase of my first car (MB C300...

Steve helped with the purchase of my first car (MB C300 4Matic). He was knowledgeable, friendly, and most importantly, patient, which is difficult when dealing with first-time car buyers. He was able to beat all comparable prices given to me by leasing companies in Brooklyn. He located a vehicle with all of the options I was seeking and in the color I wanted; what more could you ask for! I intend to continue to deal with Steve in the future and highly recommend dealing with him if you are in the market for a Mercedes Benz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Courteous and responsive service. Very knowledgeable and...

Courteous and responsive service. Very knowledgeable and punctual. VIP treatment all the way from sale to service to lease return. Leased 5 cars over the course of 10 years and highly recommend it to all my friends and business associates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The reason why i gave this rating is Sovereign...

The reason why i gave this rating is Sovereign Mercedes-Benz is one of the best Mercedes dealerships in the state. You're not going to find a better dealership for a luxury car.The staff is second to none and the reliability and trust of the sales agents is on par with the quality of your product. You buy a luxury car you deserve a luxury sale - and that's what you get. Honesty and reputability are two of the most important things in buying ANYTHING and that's exactly what you're going to get at MB in brooklyn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I have met with Mr. Lashley on several occasions, in need...

I have met with Mr. Lashley on several occasions, in need of help to purchase a new/ used vehicle. I can be very indecisive at times, but I see it as making sure I make the right decisions. Mr. Lashley's professionalism and patience far exceeded my expectations. He was always friendly, never pushy, and was able to answer all of my questions to my satisfaction. Mr. Lashley has raised the bar, and others should be held accountable to maintain it. Clone him! Thank you! R. Permenter A very satisfied customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Recently just purchased a new car with the help of Johnny...

Recently just purchased a new car with the help of Johnny Chan. Johnny was extremely helpful and answered any questions that we had. Would definitely recommend him to anyone wanting to purchase a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Steve has always been a pleasure and a huge help to work...

Steve has always been a pleasure and a huge help to work with. He is great because he goes out of his way and helps me find great deals

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Alberto the service crew and the rent a car rep were...

Alberto the service crew and the rent a car rep were great. Next time will buy my Benz direct from Brooklyn Mercedes Benz.. Would recomend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.