R&R Auto Group

You are more than entitled to your opinion, lets's Agree to disagree. I will stand by our 54 years selling and servicing customer's vehicles in the same community, and the hundreds of 4 and 5 star reviews from others as proof we are honest and reputable. Thanks

Doreen I appreciate your position, but the fact is you are only telling part of this story. Yes you contacted us about a car. We responded in a timely and courteous manner, answered all of your questions, and offered a demonstration of features/drive (nothing unusual here, this is what we are supposed to do). The day you stopped by for a demonstration, you were asked if you are ready to purchase - you were not. Perfectly within your right to think about it, but while doing so, we had a husband and wife drive into the dealership, state they had seen the car on Sunday while browsing our inventory, took a test drive, and asked us to offer them a price quote. We did, they agreed, and they purchased the vehicle at that time. We did nothing wrong, and followed the process any business would/should given the same circumstances. I resent being referred to as dishonest. We have been operating this business for 22 years, and have MANY repeat customers over this time. I am sorry you are disappointed, that was no our intention - in fact I immediately offered you a nearly identical car (same year/make/model/color) with LESS mileage for the SAME price discussed on the original car, one which was just traded in to one of our affiliated locations. I Texted you pictures of this vehicle with a commitment to prompt, professional door-to-door service, and received no response other than you and your son attempting to smear us online. I understand being disappointed, but it is not reasonable to expect us to turn away someone willing to make an immediate purchase while you were still considering it. The timing is unfortunate but we did offer a replacement ASAP. As we both know, I have reached out to you several times with no response, but I am happy to discuss further if you wish. Please call me direct at 570-728-3189.

Thanks Steven! We appreciate your feedback and business!

Steve, thank you for taking the time to review our dealership. I am thrilled (but not surprised) that we got you fixed up in a timely and professional manner. We hope to see you again!

I am very sorry to see that you are dissatisfied with our dealership. Our entire team take pride in providing an excellent guest experience. Clearly something went awry here. That said, I would welcome the opportunity to discuss the details with you further to attempt to resolve the issues. I am not sure when this occurred, so please call me at 570-385-2881. I am happy to speak with you anytime.

Thanks Kevin! We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!

Thanks Jim! We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call.