R&R Auto Group

The service writer was courteous and concerned. All my questions were answered. The job was done in a timely fashion and the price was reasonable.

First and foremost, let me preface this review by fully recognizing that the entire car buying experience has changed drastically and significantly over the years. If I may wax philosophical for just a moment: I remember a time when a customer was the most important aspect of the entire purchasing experience. Everything was engineered to accommodate the customer. From the initial greeting/handshake right down to the last piece of paperwork, it was all about the customer. Selling cars was a customer-driven business and even the slightest hint of arrogance or abrasiveness sent that customer scurrying off to a competitor. See that, I used the word customer five times in the last paragraph. DICTIONARY.COM describes a customer as: a person who purchases goods or services from another; buyer; patron. Many moons ago, there were two non-negotiable rules that defined and regulated the business of selling. ONE: The customer is always right. TWO: When in doubt, refer back to rule number one. Now, with that being said, please indulge me for just another moment while I offer my version of the experience I had when I bought from R&R on February 16th of this year. I wanted to get into an SUV or a Crossover.....something that gave me more interior room than the 2008 Dodge Ram 1500, quad cab that I was driving. R & R had a sweet looking 2010 Chevy Traverse on their website so I called them to discuss a possible deal. My initial point of contact was with the sales manager, John Smith. That's when I kind of knew that this endeavor, this journey, this seemingly in nocuous and simple inquiry was going to set the tone for what was to become an incredibly disappointing and disheartening vehicle buying experience. In reality, I should have listened to my little "voice" of experience and simply declined the offer to see the vehicle. The same vehicle that Sales Manager John was using as his personal, daily driver. Personal impressions aside, an agreement was reached and without any further hesitation, I found myself thanking THEM for putting together this agreement. Let me write that again. I thanked them. The numbers were "crunched", my trade in allowance was established, my pay- off was deducted, the taxes and fees were added, an extended warranty was purchased, the paperwork was signed and the party came to an end. I thanked them and left the lot with a Chevy Traverse. Nobody had to jump through hoops to make this transaction a reality. Nobody had to call in favors to get me a great APR. My credit score gave me the APR. I earned it. No one went above and beyond. No one was asked to go above and beyond. From start to finish, this entire enterprise was an absolute "no brainer". A week later, I emailed Trish Mason (not really sure what her official title is but Sales Manager John did say that she was his girlfriend) and asked her if anyone was going to extend just a little courtesy and respect to me by initiating a follow-up phone call? You know, just to make sure everything is good and there are no issues to be addressed. You know, just to schmooze the customer. You know, at least pretend to show some concern after the car and customer drive off the lot. Five minutes later, Mike calls. Wants to know if everything is going good? Did I like driving the Traverse? Any questions or concerns? You know, just checking in. What a coincidence right? I voiced my vexation and addressed my grievances. Not with regards to the Traverse but with the lack of communication surrounding this transaction. He understood and apologized. He asked me to bring the Traverse in to the shop to get it cleaned up. He thanked me. I appreciated that. Three minutes later, Sales Manager John called. Same rhetoric. I again voiced my opinion, my impressions and my concerns. John did what most real "professionals" would do.........he hung up on me. I like Bobby Rinaldi but for the obvious reasons, I won't buy there again.

I have no complaints at all about this place! I got a great deal on a white 2011 Chevy Cruz. It looks and drives like a renatal car. It came with a 1 year warranty and 2 years free oils changes. When it is time to get a new car I would absolutely go back :)

wife dropped it off, was given a new Cruz for a loaner vehicle. Work was completed and truck up......great service as usual.

bill cake is awesome and is very helpful and knowlageable

The problem was much more than I expected but the crew at R&R still had it fixed and ready for me to pick up the same day!

Excellent service. Great personnel. Will return to the dealership

My family and I have bought several cars from this dealership and everyone is Very Friendly and patient.

This is the fourth Chevrolet Silverado 1500 I have purchased from R&R Auto Group, so that should say everything that's needed.

Very please with the entire staff. Service was great, and the issue was repaired the same day.