Paul Conte Cadillac

RUN Do not walk to this professional superstar Cadillac dealer! From the moment I walked in I felt I was treated with kit gloves, respect & honesty. The sales team and office staff seem genuinely happy to accommodate all of my needs. It was so refreshing to feel the warmth and knowledge this staff has. Pat answered every question I had and showed great patience and professionalism. Omar helped me get the best rate possible, even better than my own bank! I had the pleasure of meeting Tim Hardway the general manager and he helped seal my confidence in this awesome team! The best car buying experience ever! Thank you Paul Conte you are all amazing! I am now a lifelong Cadillac customer :)

The best car buying experience in my 45 years of purchasing. Honest, efficient and extremely helpful. As a first time EV buyer, I had a ton of questions. Lauren Hughes went above and beyond to make sure that I received the best possible deal on a wonderful vehicle.

I’ve been leasing vehicles for over 20 years and have always taken pride in doing my research, asking questions, and walking away from dealerships feeling respected and valued as a customer. I’ve leased multiple Cadillacs in the past, and this was supposed to be my third. Unfortunately, my experience this past Saturday at Paul Conte Cadillac was among the worst I’ve ever had at any dealership, Cadillac or otherwise. I arrived at the dealership at approximately 4:00 PM. I was greeted by Mr. D.B., who initially seemed courteous and professional. We began discussing vehicle options and available deals, and I asked a few standard questions regarding pricing and what incentives I might qualify for. As someone who understands the car business and respects the fact that dealerships need to make a profit, I kept the conversation straightforward and respectful. However, as we went back and forth discussing the numbers and offers, I noticed a change in Mr. D.B.'s demeanor. Rather than continuing the dialogue with the professionalism you'd expect from a luxury dealership, he became noticeably frustrated and dismissive. Phrases like “It is what it is” and “I can’t help you” started to surface — not once, but several times. It felt like he had little to no interest in genuinely working with me to complete a deal or even continuing the conversation. By 5:52 PM, he bluntly said, “The dealership is closing in 8 minutes,” and I could tell he was mentally checked out. He already had his lunchbox on the desk and seemed focused more on leaving for the day than serving a customer who was still well within business hours. After a short phone call, I returned and told him I had made a decision to pursue a different vehicle model. At that point, his body language said it all. He grabbed his lunchbox, clearly annoyed at the idea of having to start the pricing process over again. Then he said something completely unprofessional: “Well, you came on Easter.” I calmly replied that I do not celebrate Easter and that I came in during regular business hours to make a purchase — a purchase that, in any other dealership, would have been appreciated. If he had personal plans or obligations that day, he should have either taken the day off or informed me upfront that time would be limited. At the very least, he could have respectfully asked if we could schedule a follow-up appointment — and I would have gladly agreed. Instead, I was met with a passive-aggressive attitude, a lack of customer focus, and a rush-to-the-door mentality that completely soured the experience. Never have I been made to feel so unwelcome while trying to make a luxury vehicle purchase. Needless to say, I will not be returning to Paul Conte Cadillac, nor will I recommend them to family, friends, or colleagues. Customer service is everything — and on that front, this dealership failed miserably.

Very smooth experience at this dealer. Keith was responsive and informative. I’d definitely return in the future.

Keith is an Outstanding sales representative . However, I had a Horrible experience with the transferring of my license plates & registration. The Temporary registration that they provided was expiring on April 3. I went to the dealership about ten (10) days before that date and the lady who does the DMV paperwork told me it was ordered. Now, April 2 arrives and I still do not have the registration. I went to the DMV and spent over three hours there explaining to them that I never received the new registration from the dealer. After paying a fee of 180.00 they printed a new registration. registration and fortunately and they didn’t have the new registration. My temporary registration was expiring and I went to the dealership the young lady in charge of the paperwork and I had to go to DMV

Nice people . I was impressed by their sincerity and professionalism. Very nice staff. Very helpful.

Treated like family. Easy experience. Love my car. I was tutored. My salesperson was excellent.

Friendly and informative without being pushy. We purchased car on the 2nd visit. Would definitely use them again

There is Fantastic service, friendly staffing, all is good, easy to find the location, great, thank for that.

Amazing service and people. Professional and friendly. Mr Bobrick and Azizi were very helpful. Thank you so much.