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Heller Ford

(851 reviews)
Visit Heller Ford
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–5:30pm 7:00am–6:00pm
Saturday 8:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (309) 490-2080 (309) 490-2080
Used (309) 490-2082 (309) 490-2082
Service (309) 490-2081 (309) 490-2081

Reviews

(851 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heller Ford from DealerRater.

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I worked with Ross Ketcham.

I worked with Ross Ketcham. First online, and then in person at the dealership. Great experience all around. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I recently purchased a vehicle and Ross Ketchum was my

I recently purchased a vehicle and Ross Ketchum was my salesman. Absolutely the best experience ever. I can’t say enough about how easy he made this transaction. Zero pressure and excellent service. Go look us Ross

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Noah was very helpful with my purchase.

Noah was very helpful with my purchase. He waited till I arrived. Got me in and out in about 2 hours. Very grateful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very efficient and helpful service people overall a great

Very efficient and helpful service people overall a great experience at this dealership, very friendly and went above and beyond

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Purchase used car.

The review posted is not mine. I found Jimmy Dean to be a good and honest salesperson. I was very happy with Heller's and would recommend this dealership. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Quick and painless purchase from Heller in El Paso.

Quick and painless purchase from Heller in El Paso. Straight to the point no fluff. Great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Drive well worth it.

Easy truck purchase Dealership spotless Sales people have time for detailed explanation on all vehicles. Ross easy to communicate with Most pleasant experience in car buying in a very long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Purchasing our 2021 Explorer(5,800) miles was a very easy

Purchasing our 2021 Explorer(5,800) miles was a very easy experience. Mike Bigger was a great salesman and after telling him what we were looking for, he brought the Explorer up to the showroom for us to test drive. We loved it. We got a more than fair trade in price for our car, & a very good price for the Explorer. I recommend Heller Ford and their sales staff for all your vehicle needs. Gary & Marie Dressler

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience!

Had an excellent experience at Heller Ford! Jody was so nice and helped me find the car I wanted, and Kris from finance was great too! I never felt pressured to do or agree to anything I didn’t want to. They were all friendly and warm at Heller.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Very timely on returning my questions.

Very timely on returning my questions. Easy to work with and not pressure to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.