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If I could rate this dealership as a zero I certainly
If I could rate this dealership as a zero I certainly would. The service department charged us $1200 for an A/C unit that I found out was under recall. After confronting the service manager and finally Tom himself, I was told that I should have done my research before having the vehicle repaired. After talking to a few other dealerships, I found out this isn’t out of the norm for good ol’ Tom.
Thanks for reaching out to us in regards to this. We would like to know more about what is going on to see what happened. When we pull up a VIN it will tell us what recalls there are. It sounds like it showed no current recalls when it was in the shop. Tom Ahl also did not speak to you in regards to this. We apologize if there was a misunderstanding. Please call Vince Downing at 419-230-8705 so we can figure this out. Thank you!
Charles and everyone was very helpful, respectful and
Charles and everyone was very helpful, respectful and professional! They helped us get a safe car for our teenage son at a reasonable and manageable price. It even included a warranty! Highly recommended!! I love Tom Ahl and this just reinforced my feelings! Service at the dealership is amazing. Adam is the best!
Thank you for your business! We hope he enjoys his car! Please don't hesitate to reach out if there's anything else we can do for you!
Good service and radio glitch.
Very nice dealer ship with very helpful employees. Had a scheduled maintenance appointment that was done in a timely manner. Had some sort of electrical glitch in radio when I started to leave. Their service technician checked it out but wasn't able to get volume to work. He took it back to service area and they did a battery disconnect reset and everything worked. Although very rare these things happen. I sure appreciated the extra feedback from them later after I was home.
Thank you for allowing us to assist you with your vehicle! We are here to help if there's anything else you may need!
Gene was knowledgeable, efficient and helpful with no
Gene was knowledgeable, efficient and helpful with no pressure; glad to work with us even after sake.
Thank you so much for your feedback about your experience here at Tom Ahls and with Gene. We are glad to help if there's anything else you need!
Very prompt and friendly service department.
Very prompt and friendly service department. Vehicle drop off and pick up very convenient. Will use agin
Great to hear! Thank you so much for your review!
I AM ALOG TIME CUSTERMA I HAVE BEEN HAPPY 95% OF THE
I AM ALOG TIME CUSTERMA I HAVE BEEN HAPPY 95% OF THE TIMES THAT I HAVE BEEN THERE
Thank you for your continued business! If you're every unhappy, please let us know so we can help correct the issue.
Superb customer service!
Superb customer service!!! Adam from the service department went above and beyond to help me. I definitely recommend them and I will be purchasing my next car from them. I had the best experience from my last two purchases from them as well.
Thank you for your continued business and recommendation. We are happy to help anytime!
I would have given 5 stars but for one thing. Took our Cadillac XT5 in for problem that was covered by warranty. When I asked for loaner I was sent to a rental division. Had to pay deposit? Even though they refunded my deposit the next day I was surprised that it was not a courtesy. Also we expected a little better vehicle then what was provided.
We apologize for the inconvenience. The deposit on our actual rental vehicles is due to many factors we have dealt with in the past. Our regular loaner vehicles go out quickly so we are thankful our rental department can help us out. Thank you for your continued business and we hope we are able to help you again in the future!
Best dealership I have ever dealt with; friendly,
Best dealership I have ever dealt with; friendly, professional, thorough , knowledgeable, just a pleasure to deal with. Thank you!
We really appreciate your feedback! Thank you for being our customer.
Finding the Challenger and trusting Gene Siefker to lead
Finding the Challenger and trusting Gene Siefker to lead us through the process was seamless. He is the BEST. We LIVE the car!!
Congratulations on the purchase of your new Challenger! We are glad we could help you out :)