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Tom Ahl Family of Dealerships

(3,691 reviews)
2022 national dealer award
View 33 awards
2022 national dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2021 national dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(3,691 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Ahl Family of Dealerships from DealerRater.

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chrysler service

Had our brake warning light that wouldnt shut off when driving on our 2012 Chrysler T & C minivan that has 138,000 miles on it. We have an extended warranty on the vehicle so all you pay is a deductable for fixing issues. The tech noticed the brake fluid was low so he added some fluid. Just charged us for the oil change when they could have made us pay deductible. 25.00 sure beats 100.00. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled that you had such a good experience at our dealership! We can’t wait to have the opportunity to serve you again! 

Big Decision

It was a pleasure to work with Charlie as I never felt pressured into buying the car. The purchase of a vehicle is a big decision these days. Thanks for giving me time to think of what was best for my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you sharing your experience with us! We value your time and business and look forward to continuing to support you in the future.

Friendly and painless.

My experience was with Todd. He was helpful and informative. Asked what I was looking for, give me a bunch of information, and let me look and mull things over. Any questions I had, he was straight forward, without being pushy. Stand up guy, a great dealership, and I'm a happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your feedback is greatly appreciated! We are grateful to have such stellar customers such as yourself that make it easy to provide such phenomenal service.

Amazing Car Buying Experience

Hard to expect better treatment than I received buying my first vehicle from Tom Ahl in Lima, OH. Bob Cook and Jeremy Addis made the process as easy as it could get. Everything was in order when I arrived, the truck was clean and ready. Took a quick test drive, talked over the financial matters, insurance, benefits and in less than an hour I signed and drive off. I'd strongly recommend giving them a chance if you're in the market for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the superb review! It is standard policy to treat each of our customers with the kindness and gratitude that they deserve. If you ever have any future automotive needs, our team will be thrilled to serve you.

Purchase of a new car.

Can’t thank our salesman enough for all his help and recommendations. Made sure we were satisfied with our purchase and very helpful. Would recommend him and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the stellar review! We are so glad you chose us for a place to purchase your vehicle. Our team will be there for you throughout the course of your ownership journey!

Great customer service

Was treated wonderful by service when my truck broke down. Got into a rental and back on the road in no time at all. After deciding to buy a different truck, I was offered a great trade in deal. And felt like dealing with family. This is my second truck from Tom Ahl's no plans on dealing anywhere else. Thank you Gene,Amber,Doug,Erin and Steve.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting our service department, Matthew! Our factory-trained team of experts are ready to get your vehicle back to peak performance if you ever need us again! 

Straight forward, honest, and no BS

After walking in and asking for a salesperson that wants to make a sale, I was I introduced to Trevor. He was courteous, formal, and most importantly didnt try to steer me from what I wanted as I had experienced at other dealerships. After the quick introductions he was more than happy to grab the keys for the truck I was interested in to take for a test drive. Upon return he was quick to answer any and all questions even to go so far as to have it put up on a rack so I may look at/inspect the underside. All in all a very pleasing and memorable experience and I will be more than happy to recommend Trevor to anyone j know looking for a new car or truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Tony, for your feedback! We strive to bring you the best experience possible, so we greatly appreciate your response! We hope to see you again soon!

Great

Andrew was a great help he did everything he could do to help me get into something in my price range will give them my business again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

No pressure, great selection!

Trevor was excellent. I enjoyed his no pressure and knowledge of the vehicles. He was looking out for us making sure we bought the vehicle that was right for our family and our budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

Made purchasing easier

Found staff Very helpful and very knowledgable. Made the decision of what, when and where to purchase a vehicle easier. I would recommend Gene to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for such a great review! It was such a pleasure serving you! See you next time!