Roanoke Motor Company

Overall a great experience. Loved working with Big Mike. He was knowledgeable and advocated for us. One downside was the wait for the finance manager to finish the sale. Otherwise everything was great. Thanks Big Mike!

Miscommunication on their part, the next day realizing what had happened got a hold of them to return the vehicle, but they said I can’t return it because I signed the papers. I know there is a time frame where you change your mind. But not twitch these people. Worst. Experience. Ever!!!

Great experience with Big Mike at Roanoke. Have bought two cars there over the years and definitely recommend.

I purchased a Jeep Wrangler from Big Mike at Roanoke Motors and I was very impressed with everyone at the dealership. Mike was excellent to work with and answered all my questions. Pickup was quick and easy and the Wrangler was clean and detailed. I will definitely be buying additional Jeeps from them.

Terrible shop service, they pick and chose which vehicles they want to work on depending on what needs fixed. After getting my Jeep towed and signed papers for them to start tearing it apart, they called and said the shop supervisor did not want to work on my Jeep because it was a nightmare on the last one he did and refused to work on it. I would not recommend them.

While the sales people I spoke with were nice, I got handed off between multiple sales people throughout a week long engagement negotiation the sale price of a vehicle. The problems came in, when it came time after agreeing to a deal, we started to process the paperwork. Issue one was for a $750 rebate, that after agreeing on the purchase price of the vehicle it was mentioned that it was conditional on me financial with Chrysler Capital....I had been up front this whole time saying this would be an all cash deal unless there was a significant incentive to finance. This issue was eventually resolved with the dealer providing additional cap cost reduction to cover the interest charges over the three months period required for the loan. So again we had a deal. Few hours go by and I provide credit information and my FCA Affiliate information, which had been part of discussion this entire time. Get a call back saying "were sorry but we had the car priced for employee pricing not Affiliate". Which raised the price by about $2k. Out of all the dealers (dozens) I have worked with over the past 10 years, this is now in my top five worst experiences. They get two stars and not one because they were pleasant to talk to at least

Fantastic service! Big Mike did a great job taking care of us. Very professional. Would recommend to anyone! Mike knew exactly what we were looking for and contacted us as soon as he found it. Great team! Thanks!

Professional personal and perfect sales experience. The ownership and staff at Roanoke Motors are too knotch

Bob was great. He was very familiar with the vehicle we were interested in, and showed us the features. Low pressure and responsive to my questions. Thanks Bob

My son Kevin found a 2017 Ram Power Wagon on Cargurus and worked with John Opie Spencer over phone and email this past week and and set up a test drive for this morning. We left Cincinnati Ohio at 4:30 am and met Opie at 8:30 am Roanoke time and the Truck was cleaned and ready for test drive by the show room. It was exactly what my son had been looking for since October. John Gastman arranged a lift in the service area where the truck could be inspected under neath. No issues were found at all. One honest well cared for truck. Arron in finance had all paper work ready and we were on are way back to Cincinnati Ohio by 10 am . Great customer service and buying experience. If we are ever in need of another vehicle. We know where to check first. Well worth the travel time for an excellent vehicle and sales staff that create a great buying experience. Keep up the excellent work and thanks for your honesty and good will through the whole process.