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Quality Auto Mall

(388 reviews)

Reviews

(388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service

I have been dealing and purchased 4 vehicles from your dealership for years. I will not go anywhere. My concerns were always resolved,service is top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for taking the time to let us know what a great job our staff does, Clarissa. We really appreciate your years of continued business with us and we look forward to working with you again. Safe travels!

great service

very good service, fast and good job. I highly recommend this dealer for all service needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ricardo, your positive review means a lot to us and we?re happy we could help you! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Service

I went in for an oil change and they suggested I get new tires and the transmission fluid changed. They gave me options on the tires and suggested the best ones for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jeffrey, thank you for your wonderful response to the quality of service our Staff provides. If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!

Great service

Ford Focus. The service is always top notch and the staff always goes out of there way to be helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Marcial, we're pleased everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great service

I bring my Ford Taurus that I bought at Quality Ford to their service center. I have never had a bad experience with them. They are always incredible helpful and they never try to sell me anything I do not need. At times they recommend Items that I need to be checked that I forget to tell them to check. I love the people their and I have recommended others to buy their cars at quality, and some have, and to use their service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Doris, it is great to read such wonderful comments about your experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Great Services, even Greater Salesman !

Two words....Dan Sangirardi. He answered all my questions, told me the TRUTH and sold me a fine vehicle. He's areally good guy and a great and knowledgeable salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2017 wagon

Was kept informed every step of the way. Fast and curtious service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Customer Service

We, both my wife Pat & I, think Tom is a knowledgable and professional manager. Both my wife and I will return our car there for service with him on your team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quality Ford in RUTHERFORD

I had my vehicle serviced one day, then came back another day for a couple recall fixes. Both times the service was done promptly, I had fairly minimal wait times. The staff at Quality Ford is unbelievably friendly. Kyle, Jeff, and Allan are so nice, Carlos was kind enough to apologize for saying a curse word in front of me, and Tim is my favorite salesman ever. Great staff and they do great work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service!!

The service provided at Quality Auto Mall is excellent! I stopped in for an oil change after work, (I work nights) and was out within am hour! I reside,in Jersey City but the service area told me there was a two hour wait, so I decided to continue my service at Quality Auto Mall. Thank you!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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