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Riverton Elko GM Superstore

(20 reviews)

Reviews

(20 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We live in Phoenix AZ and were visiting friends in Elko

We live in Phoenix AZ and were visiting friends in Elko when we started having car issues. We drove to this dealership and the customer service we received exceeded our expectations. We drove to Riverton and explained the situation to Nick and the warning that we were getting. Within 30 minutes or so, he diagnosed the problem and informed us that it appeared to be under warranty. If not covered by the GM warranty, Nick offered to reach out to the company from which we purchased an extended warranty. Unfortunately, due to the ruralness of Elko, we had to wait for the part to be delivered on Thursday as it was late afternoon on Tuesday and too late to get the part on Wednesday. I told Nick we understood but needed to be home by Friday and we would like to leave Elko by noon on Thursday (Apx 12 to 13 hour drive). Nick said he would do his best and provided a ride to our friends house. The part came in early Thursday morning and we were on our way shortly after noon. We felt that they made our repair a priority even though we did not purchase the car there. We are greatly appreciative of the service we got and Riverton (especially Nick) made a difficult situation very manageable for us. Thanks to the entire service department at Riverton. Tony Asit

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great people who care about the customer service and the

Great people who care about the customer service and the mechanics very great know about the vehicle. I will used them again. The parts people are great also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The salesman chris made our car buying process a breeze

The salesman chris made our car buying process a breeze and painless Thank-you we love the truct

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We had a great experience trading in our old car and

We had a great experience trading in our old car and buying a new car from Makaya! I would recommend Riverton and Makaya for others!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2023 Colorado

Great car buying experience. Highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Helpful staff

We had our oil changed at Riverton. It leaked afterwards, and they worked to fix it and make it right. It ended up being a cracked o ring. Everyone we worked with was kind and courteous. This is our go to place for buying cars as well. Always have a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Money can’t put a price on my gratitude

I was traveling through the area for work. When I had a unexpected noise on the drivetrain. No time to waste on my end and already a week behind my schedule I was able to pull in to the dealership. On a Friday afternoon they managed to stop what they were doing look at and fix the problem. Beyond thankful to be back on the road. Thank you Jennifer and the rest that helped

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Long time fix

Had car in shop several time med with a new problem each time for a check engine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful Service!

Jennifer Kappes Long in service was able to get me in for a oil change, tire rotation and detail on my Yukon. Fast, friendly service. Jeff did a great job on the detailing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for allowing us to work on your Yukon. We look forward to seeing you again!!

Great experience!!

I like how you treated me, explained everything and helped me. I’ve bought a lot of vehicles here, I love Riverton. Casey was good, real good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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