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Riverton Elko GM Superstore

(20 reviews)

Reviews

(20 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best Day Ever

This was the best experience! I am a 1st time buyer and I was very nervous. I didn't want to get hounded or pressured into something I didn't want or need. I had the great honor to work with Casey. He was AMAZING he was so patient with me and gave me great advice on all the cars I looked at. He made me feel so comfortable and at ease. It was like an old friend was helping me out. I seriously can't express how much I appreciate you Casey for today!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Casey is awesome!

The sales team is awesome! They did everything we asked and went above and beyond my expectations! Casey was very fun to chat with and was very understanding and took care of all of our concerns. He went above and beyond!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!

Casey Pharis helped me through the process of buying a new car he was so helpful. Great dealership I would recommend it to every body I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Terrible Experience and Waste of time!

Terrible customer service experience! 🤮 They completely low balled trade in value, way under KBB. Left no room for negotiation, didn’t provide e-price which requested from online. Complete waste of time! I do not recommend going to Riverton unless you want to get ripped off. 👎🏻👎🏻

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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In a Jam!

Started out dealing with Eric who I felt kinda brushed me off for a bigger deal. I ended up with George who was a Bada$$!! Very easy to deal with and hooked me up even though I had an unusual situation. Financing went way smoother than expected as well. Once again thanks again George I’ll be more than happy to deal with you again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Horrible

Take it in to get it fixed. They xxxx it up some more once they're done.. and not wanna be responsible and fix it. Worst service!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Used car shopping

The staff was very friendly and knowledgeable we dealt with George and he was awesome, knowledgeable and was not pushy. He sought are needs and gave us comparable options and recommended a very nice car which we now own and are extremely happy with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Retired

I already bought 5 vehicles at this dealership and had good experience in all of them. paid cash for all of these

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I'll be back!

Great to negotiate with! I will be a loyal customer in years to come. Great to support a local business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Another quick oil change and service

I have now bought three cars from the dealership since 2008. I have been happy with the service and vehicles. I have never had a problem or a delay with service or sales. I am very happy. I will probably purchase my next vehicle from Riverton.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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