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Paul Miller Inc, DBA Paul Miller Audi

(2,673 reviews)
Visit Paul Miller Inc, DBA Paul Miller Audi
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:30pm
Tuesday 9:00am–8:00pm 7:30am–7:30pm
Wednesday 9:00am–8:00pm 7:30am–7:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:30pm 8:00am–4:30pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 553-5019 (888) 553-5019
Used (888) 884-5685 (888) 884-5685
Service (888) 481-0625 (888) 481-0625

Reviews

(2,673 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Inc, DBA Paul Miller Audi from DealerRater.

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Thank you to Nicholas Moy.

Thank you to Nicholas Moy. He was very helpful and I am happy with my new 2023 Audi E-tron. I had a trade in and they were able to accommodate me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Vic, we're delighted to know Nicholas was able to assist you with your trade-in and new 2023 Audi e-tron purchase at Paul Miller Audi. Enjoy the ride and thank you for choosing to do business with us!

Presently Surprised

I was pleasantly surprised with the service provided here. I am from New York and went all the way back to Paul Miller, where I bought the car, because I saw the reviews and had to see it for myself. The buying process when I bought the car a few months ago was amazing. They didn’t try playing games with me like other dealers and now the service center left me very happy. The price was super reasonable as well. Luis was my point of contact for this appointment and he was great and was willing to answer any questions I had. Will continue to take that hour trip for all my service intervals for my car and when I’m ready to upgrade my car I will be buying it here as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bryan, we're delighted to know that you had a great experience with Luis and our team at Paul Miller Audi. We appreciate your business and wish you many safe travels until we see you next time.

Extremely Pleased

The salesman Ken was excellent. He was very professional, personable and extremely knowledgeable. I have been buying or leasing cars for decades and by far Ken was the best salesperson I have dealt with. Additionally, the person who handled my car loan in the finance department was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Laura, we're delighted to know that Ken and our finance team provided you with an excellent experience at Paul Miller Audi. We appreciate your kind words and are here for you if you have any questions or needs in the future!

Many thx to customer service valet Danny for superior

Many thx to customer service valet Danny for superior customer service today on both audis.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that Danny has provided superior service to your Audis. Thank you for choosing Paul Miller Audi.

Why an Audi?

This is my 3rd A4 over 6 years. Audi is a great automobile and the Paul Miller dealership is remarkable. Every customer is treated like royalty. My salesman, Peter Wendell, is the best of the best. He has handled my three leases over the years. He is the reason I stick with the dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We're delighted to know that Peter and our team at Paul Miller Audi have consistently provided you with top-notch service over the years. Thanks for sticking with us, enjoy your new Audi A4!

Excellent experience

A pleasant car buying day Albert cheo was an excellent salesperson; we left with the car of our choice The trade in value was excellent Would highly recommend Albert

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Donna, we're delighted to know that Albert provided you with excellent service at Paul Miller Audi. We appreciate your recommendation and hope you enjoy the new car!

Paul Miller Audi was by far the best dealership of any

Paul Miller Audi was by far the best dealership of any brand visited and I had an excellent experience. John Regan is the best of the best, wasn't high pressure yet did everything right to earn my business and trust. Would highly recommend him and the dealership to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tony, we're delighted to know that John and our team at Paul Miller Audi provided you with an excellent experience. We appreciate your recommendation! Enjoy the ride in your new car.

Service

I cannot be any happier with the professional service and dependability of Paul Miller Audi from sales to service. Peter Wendell is the best from start to finish. We have 4 Audi cars in my immediate family all from Paul Miller and recommend everyone I know to Peter he’s the best

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tom, it's fantastic to know that Peter and the rest of our team at Paul Miller Audi have consistently provided you with top-notch service. We appreciate your recommendations and look forward to continuing serving you in the future!

John could not have made the process easier.

John could not have made the process easier. The purchase of my new car was a wonderful experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Kathy, thank you for reviewing John and Paul Miller Audi! Congratulations on your new car!

Very disappointed with the sales team from Paul Miller

Very disappointed with the sales team from Paul Miller Audi. Scheduled an appointment to discuss next steps due to the end of lease. Sales person was only interested in having me return the car and was downplaying the value of the car (2021 Audi Q7 3.0 with 24k miles). Sales person informed me that the value of the car is $37k, yet when asked if I can purchase similar vehicle from them for that price he could not point to one such car or similar close to that price.. Further when discussed financing options, sales person was attempting to make that process as difficult as possible thus making me loose interest in dealing with them. Next day I went to my bank and was able to complete the process without any involvement from Paul Miller Audi. The effort took less than a day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to read about your recent experience with our sales team. We strive for transparency and ease in all of our interactions, so it's disappointing to learn that we fell short during your visit. Your feedback is important as it helps us improve, and we'd like the opportunity to discuss this further if you're willing. Please reach out at a time convenient for you. Thank you, Angelo Zito - General Manager - 973-567-6960