Paul Miller Inc, DBA Paul Miller Audi

I’m on my third Audi with this dealer and this last one has been a disaster. Starting with buying a 2020 Q3 used certified. Bent alignment, dent and scratched. The inside seemed very damp and within weeks found a leaking roof. Been back 3 times for that. Squeaky shocks and was told that’s normal sound. It’s my third car and I’ve driven times of Audi loaners, none sounded like the one I bought. The car sounds like a old Honda with the rattles and squeaks. At Audi premiums it should be a smooth quiet ride. Mysteriously after the roof was fixed the third time my roof was all scratched up. Their response… did you put something in the roof?! Believe me when I say putting something on the roof of a Audi without a roof rack isn’t something I dumb enough to do. What’s more likely considering they were just fixing a roof leak? In fairness they did buff it out. Not before trying to point a finger at me. I have been back so many times since buying this lemon and at this point Paul Miller audi went from an A to a D for me. Accountability goes a long way and quality service. This car should never have been sold in the condition I received it. The entire experience should be embarrassing at this point for them. I will note the mechanic that rode with me seemed determined to help and did say he heard the noise and would fix it. Unfortunately that only lasted a week and back to the same annoying sound. The moment I can sell this and get another car I beep be doing so and it won’t be an Audi.

I was sold a lemon. Each time I brought car back things got worse. Roof leaked 3 times so far. Scratched, dented and a bent wheel alignment. That’s how they sold it to me. Squeaky shocks and they told me that is normal. I’m not a mechanic but I’m also not stupid. I’ve driven numerous Audi and none sounded like the one I bought. A annoying rattle still present and I’m stuck with it. I could have gotten this quality and customer care at a place with vehicles $20,000 cheaper. The corporate office has about the same level of professionalism and lacks integrity. No one follows up or own accountability. It’s been the blame game from the start. Disappointing is an understatement at this point.

The service appointment for our Audi Q5 was exemplary. Aaron provided continued feedback through the process and the technician sent a detailed video message surrounding the service appointment. The professionalism and kindness of the service team is greatly appreciated.

Aaron King and all of the service staff were courteous, cordial and professional. I am a totally satisfied customer.

Outstanding service at Paul Miller Audi! Employees were professional, the waiting room was clean and my car was serviced in a timely manner. Highly recommend!

Spencer was my service rep and he was a pleasure to work with. I chose the text method you offer which is very convenient and he was extremely responsive to me the few days my car was with the dealership.

Timely service, professional and performed all the necessary work. Car wash and cleaned after service!!

The Best service!!! Great customer service !! From the beginning to check out. The best experience

Excellent service, thank you so much. Very friendly and professional service from top to bottom.

As for the dealership, Paul Miller Audi is top notch. As for sales people, Peter Wendell is - more notably - the BEST. My family has purchased/leased only Audi's for the last 15 years...primarily because of the attentiveness of Peter to any and all details, his knowledge of all things Audi, and his willingness to accommodate his customers. They (and his customers) are lucky to have him!