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Paul Miller Inc DBA Paul Miller Audi

(2,674 reviews)
Visit Paul Miller Inc DBA Paul Miller Audi
Sales hours: 9:00am to 5:30pm
Service hours: 8:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:30pm
Tuesday 9:00am–8:00pm 7:30am–7:30pm
Wednesday 9:00am–8:00pm 7:30am–7:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:30pm 8:00am–4:30pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 553-5019 (888) 553-5019
Used (888) 884-5685 (888) 884-5685
Service (888) 481-0625 (888) 481-0625

Reviews

(2,674 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Miller Inc DBA Paul Miller Audi from DealerRater.

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Excellent and professional.

Excellent and professional. Haven’t been buying Audis from Peter’Wendell for 30!! years, always helpful and honest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Arthur, thank you for your loyalty and kind words about Peter Wendell and the team at Paul Miller Audi. We appreciate your continued trust in us over the years!

Lou B is great service manager.

Lou B is great service manager. We have been having our two Audis serviced by them for over 15 years. Staff is knowledgeable and professional. Lou keeps us in the loop during the maintenace . Love the video.. Cars are always ready on time and never a problem with a loaner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joe, we're delighted to hear that Lou and the team at Paul Miller Audi have been taking such great care of your Audis for over 15 years. Thanks for sharing your positive experience!

Paul Miller Audi is the real deal and makes the entire

Paul Miller Audi is the real deal and makes the entire process easy and straightforward. Peter Wendell goes above and beyond and is a true professional. Michael laid everything out and also was very easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic feedback! We're delighted to hear that Peter and Michael made your experience at Paul Miller Audi smooth and professional. Enjoy your new ride!

My experience has been excellent thanks to Don in sales

My experience has been excellent thanks to Don in sales and Stuart in service. Cannot day the same about Audi of America and Audi Care who continue to blame each other rather than working together to solve my issue. They could learn a lot from the staff at Paul Miller Audi who are just great. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, we're delighted to hear that Don and Stuart provided you with excellent service at Paul Miller Audi. Thanks for the kind words!

Sales rep Justin was helpful, knowledgeable and not

Sales rep Justin was helpful, knowledgeable and not pushy. Very easy to communicate with. I would say the same for the Finance Manager, Jose, as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Brian, we're delighted to hear that Justin and Jose provided you with a smooth experience at Paul Miller Audi. Thanks for the positive feedback!

I purchased a 2024 Audi in April.

I purchased a 2024 Audi in April. Subsequently I traded the car in for another car. I contacted the finance manager(Jose) to process a cancellation request in order to get a full refund of the Tire and Wheel warranty cost which is within the contract requirments. After a few weeks of trying to get the status of my refund from the dealer, I contacted the insurance company directly and was informed that a check was mailed to the dealer on June 11, 2024. After leaving several messages for both the finance and sales managers, I received a call from my salesman (Binny). He advised my that due to a computer issue, no checks can be created until the systems are back up. The refund procedure requires that refunds only go to the dealer and not directly to the customer which is completely unfair. The dealers should provide a refund check to the customer as soon as it is requested. Then the dealer should wait for the refund from the insurance company. The customer paid for the warranty at the time of purchase directly to the dealership, the dealership should provide the refund. Neither the dealer nor the warranty contract document, disclosed that refunds can ONLY be sent to the dealer. My advice to future customers, do not buy any aftermarket warranties.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

I'm sorry to hear about the frustration you've experienced with your refund process. We understand how important timely refunds are and regret any inconvenience caused by our current procedures. Your feedback is valuable, and we will review our processes to better serve customers in the future. If you have further questions or need assistance, please reach out directly. Thank you, Leighton Kuet - Sales Manager - (973) 797-9210

We have purchased 6 cars from Paul Miller, every

We have purchased 6 cars from Paul Miller, every experience has been very positive. Our latest experience was leasing a 2024 Audi Q4 e-tron. Great car and great monthly payment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mark, thank you for your continued trust in Paul Miller Audi! We're delighted to hear that you're enjoying the new 2024 Audi Q4 e-tron and had another positive experience with us.

Go see Peter Wendell!

Go see Peter Wendell! Amazing experience. No pressure. Knowledgeable. A pleasure to work with. We loved it!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear you had an amazing experience with Peter at Paul Miller Audi! Thanks for sharing your positive feedback and enjoy the ride!

Best dealership!

Best dealership! They have the most incredible service and I've been a loyal customer for 10 yrs. Paul Miller group has a knowledgable staff and everyone is very pleasant to deal with. Thank you for taking care of my vehicle with care all these years! Michelle Palumbo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Michelle, we're so grateful for your loyalty and kind words about Paul Miller Audi! It's wonderful to hear that our team has consistently provided you with excellent service over the years. Thank you for being a valued customer!

Always a pleasure working with Paul Miller Audi.

Always a pleasure working with Paul Miller Audi. The sales staff is top notch, and prifessional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind words about our staff at Paul Miller Audi! See you down the road!