Murdock Chevrolet

Buyer beware No quality control or review process at this dealership Service manager can't be trusted Promised new parts and received used parts Truck is worse after visiting Murdock

We had brakes and rotors worked on a few months back . We are Completely unsatisfied . Our brakes after being fixed scream and squeal when in reverse and / or braking moving forward. Also there are grounding noises when pressing the brakes. We took it back and the they supposedly fixed it but it is worse. We have left messages with the service associate that helped us and the service manager but neither have called us back. Totally disappointed and it appears we received a bad brake job and they are unwilling to fix or resolve it. Bad business and customer service.

David J Peterson 2022 Silverado LTZ Topic Event Experience Summary " Murdock had my truck for almost a month, my truck runs much worse now than before it was serviced by Murdock, they delivered it back with the check engine light still on, it is scary to drive up a hill, it is gutless and even after taking it back to fix they still didn't get the check engine issue resolved. Even the pictures they sent me to show the job was finished show the light still on. I was misled and deceived on the price of repairs plus the value of a trade in, and the quality level of the parts. I paid 300% more than I needed to if I had used a different dealer. I was told i was getting a new engine and then a refurbish was installed. At no time did the Murdock people look out for me as a customer. Only when the Jerry Seiner Dealership made a better offer to help because a truck with 64k miles shouldnt break down did anybody try and help me. I am joining a group that is preparing a class action lawsuit for these engines because this type of failure is too common. I'm not sure what qualifies as a lemon but my Silverado might be a lemon. I will follow up with GM. My wife wants me to call Get Gephart on KSL, but I think BBB and GM are the best places to go to get treated fairly. " Pre 60k mile warranty check up On May 10 2025 I took my Silverado into Murdock with 59k miles and asked them to check everything out for items that would be covered by the warranty. I suggested there was a lunge when the truck shifted gears. They printed off a list of cookie cutter items to do and didn't really look at anything covered by the warrant. I took their list to the Burt Brothers in Centerville and asked them to check out these items. Murdock has a bad reputation and does price fairly and I trust Burt Brothers. Anyway BB checked out my truck and told me they couldn't in good conscience to many of the things Murdock wanted to do since the parts were fine. The Truck breaking down on Trappers Loop "On June 20 2025 we were pulling a 21 foot boat (small) and the truck had done it many times before. After about 5 miles on the road, the engine overheating light came on and then the oil overheating light came on and then the truck is stopping message came on about 5 seconds after and then the truck died right in a busy lane of traffic going up Trappers Loop. I had to get my family out and up on the side hill to get away from traffic. The highway patrol came as well. The drivers and the patrol men all commented that they don't see this much on a Chevy truck this new. When the truck broke down on the hill near Snow Basin Ski Resort I was asked by the tow truck driver where he should take my truck. I told him Murdock in Woods Cross. I was thinking they were as good as anywhere else, I was wrong. " Jerry Seiner Dealership Example A fried called up Jerry Seiner and described the situation , the miles on the truck and JS said they could work with Chevy to make it right. They knew having a truck with just over 60k miles breaking down and stranding a family on the highway wasn't a good look, safe or proper. Based on the quick analysis by the tech at Murdock stating a new engine was needed, Jerry Seiner negotiated my part of the bill down to 10% or about 1250 dollars. Murdock didn't even try and help the situation. Jacob confirmed that it is a new engine which it is not and opposite of the promised. A little bait and switch without telling the customer. Shelby in Sales also confirmed it was not a new engine. Unmet Service Manager Commitments /Promises "Since Murdock was quoting me 13-16k to fix the truck and JS was 10% of that we brought a tow trailer to Murdock to get the truck and take it to JS. Jacob must have told the service manager about the situation so the service manager came out and talked to me and promised he could do the same things as JS and since it was already in Bountiful I should leave it at Murdock. I said if you can do the same thing then i wi

I had a great experience with Jared of what I wanted at a good fair price. I was braced myself where salesman are pushy but Jared was excellent customer service. He was very helpful and listen. At the end, I walk out with a smile.

We had a great experience at Murdock Chevrolet in Woods cross. Jeff and Brian did a great job meeting our expectations with the car and the finance. They both were a great help and very personal! Two thumbs up!!👍 👍

I’m a U.S. Navy veteran and recently purchased a used 2018 Ford F-150 from Murdock Chevrolet in Woods Cross, Utah. I’m sharing my experience to help protect other service members, veterans, and consumers who expect integrity and safety when buying a vehicle. After driving the truck home, I noticed visible dry rot on all four tires, which concerned me given that the dealership had claimed to have performed a full inspection. I later spoke with General Manager Casey Bingham, who read directly from the dealership’s internal inspection notes. According to the GM, their mechanic had documented the need to replace the tires and had verbally identified dry rot, noting the tires were toward the end of their typical 6-year lifespan. Despite this, the dealership passed the vehicle through inspection and sold it to me without disclosing the tire condition or providing the inspection report. When I requested a copy of the inspection, I was told it would not be provided — That means: The issue was internally known The dealership chose to withhold that information I was not given the opportunity to make an informed safety decision After continued escalation, I was eventually offered a full refund, which I accepted. While I appreciate that resolution, this situation highlights a serious breakdown in safety practices and consumer transparency.

Went to go look at the 1500's they have with a rebate. I wanted a 6.2L. offered below low kbb on a near perfect trade in vehicle. With their supposed 2K over trade in evaluation. Do not go here unless you want the same runaround as most dealerships. They are not different in any way.

Shebly is the absolute best. I asked for a lot when purchasing my Tahoe and she not only made sure I got what I asked for, but then went above and beyond to make sure the entire company was doing their part. Not a single thing was missed. I am the happiest ever. Thank you so much, Shebly Sweeten!

Well Murdock, I'm really late with this but, I feel that it is important (enough) to follow up. Your Dealership and ESPECIALLY Lanney Lish have been so good to us! You worked thru all our wants, needs and hiccups to get us in our truck. We looked for 8 months (A LOT) and no other dealership wanted to work with, or for us. Not Dodge, Ford, Chevy nor GMC. Thank you, We reccomend you (constantly), to friends & relatives. Dear Ms. Lish, it was such a pleasure to get to know (and to work with) you. Being in our 70's, we have made many vehicle purchases. None of those had a salesperson work SO HARD for us! All the best to you and yours! Thank you, again. Sincerely, Mr. & Mrs. Crane

Showed up at the dealership 10 mins before they opened to buy a used car that I’ve been searching months for. The salesman told me he thought the car had sold the previous night but went to check with the Sales Manager to see if any money was put down to hold the car. He came back and told me that no money was put down to hold the car and it it was mine if I wanted it. I told him I would take it and do a cash deal. A few minuets later the GM intervened and told them not to sale the car to me because he promised the car to a distributor that was buying the car for someone else. If money wasn’t put down then the car, then it isn’t sold! I’ve never worked with a dealership that held a car without a deposit. Bad business in my opinion. They would rather sell the car to a customer of a 3rd party then an actual customer sitting inside their dealership.