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All American Ford of Hackensack

(403 reviews)

Reviews

(403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Love All American Ford

Your salesperson H.D. was great. No pressure, friendly and helped us get what we felt, was a fair price on a pre-owned car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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All Amercian Ford Rocks

My salesman, Carlos, treated me with respect and courtesy throughout and was very conscientious about my needs. He made the whole experience as painless as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ms. M.

Rich W. and the mechanic who's name I don't know answered all my questions. Gave me a rental to take home until my car was fixed. Did a great job.....Customer Service took care of explaining my bill (ladies in service department).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Top notch

Everything. Brian was a great salesmen, he listened to all our needs and was very helpful with the entire sale. I purchased my last truck with Fette Ford and was not happy at all with the service there. All American brought my trust and confidence back into ford. Thanks again for a great experience, I will deffinitly be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service and Experience

Kenneth Whyte made the service appointment flawless. Salesman Jerry Forman ensured a loaner vehicle was available for me. Work was done expeditiously. A+++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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wonderful oil change experience

Ken was exceptionallyrics professional and knowledgeable. Answered all my questions and processed the paperwork rapidly. The support staff at the cashier window were both professional and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Exceptional service

Service rep was very helpful, promo service, received a call to approve additional work which needed to be done, picked up my car and it was cleaned. Exceptional service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

The servie rep Ken got me in and out. He knew I was on lunch and did his best to help me get my car serviced as quickly as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service. Go see Hubert Daley at Ford

Excellent customer service. Hubert Daley did a phenomenal job in ensuring I get what I want. Not only did he exceed my expectations he also kept me updated on what was going on. I left very happy and will be looking forward to letting people know of my experience with Hubert.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really enjoyed reading your review, Allan! Thank you so much for your wonderful feedback!

They are the best and most professional Team Ford.

They always make sue my vehicle is safe before they give it back to me. They explain everything that needed to be done and make sure it is done right the first time. Thank you, Jason.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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