Reviews
purchase of vehicle
another great experience at Taylor Dodge thanks to Ray Marko. Always a pleasure to do business with and he met my needs as he always has in the past!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bought what I never thought I would buy.
Overall good experience. Happy with vehicle and got a great interest rate. Was not planning to buy but ended up buying and happy with purchase. Sales department was knowledgable and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Super car buying experience!
Joe Clark spent so much time finding me just the right car and then Scott helped me make it work with my budget. Having Joe give me an overview of all the features before I left was a great bonus, too! I would highly recommend the customer-focused staff at Taylor for your next car purchase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So happy with my patriot!
John was awesome and I love my new car!!! I would recommend him to anyone as he took the time with me and there was no pressure to buy, as some pushy sales people can be. This car is great for the winter and my family. Very satisfied with my new purchase!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
"Hassle free"
I drove from Peoria to look at a vehicle at Taylor.They had a car that interested me after viewing a short but descriptive video of it on their fine website. After one visit, the Taylor team and I worked out the deal over the phone in less than two days. Noah was very helpful;aware that I was considering vehicles elsewhere, he worked to bring Taylor,s to the top of the list. I will begin at Taylor,s website the next time I begin a search for a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worst Dealership Ever!
Me and my husband purchased a van from them a few months ago, and needless to say how much we regret it. As a middle-class family of five, we work hard and struggle to make ends meet, so we need a reliable vehicle to do so. The day AFTER we drove off the lot with it, the whole inside smelt of gas, so we took it back, and sure enough it needed repair in which they tried to charge us for. Luckily they ended up paying which we were grateful for, but they warned us that it would be the only time. Now a few months later, we already had to put $300 more worth of repairs into it, and pretty sure we have to do more very soon because now more issues are popping up. Also the check engine light is out, and when we test drove it and heard the ding, the salesman assured us it was fine. What a nightmare this has been. We will NEVER go there again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
execellent
every thing went smooth as always the gentlemen make you feel like they have known you their whole life. they did everything they said they would. my car runs like new. everything i wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Third New Vehicle
This dealership has a lot going for it. We keep coming back because they try their best to meet and exceed expectations. Three new vehicles purchased here from three different friendly, knowledgeable and professional sales associates. The finance dept has always got us the best rates. We have used their service dept for 11 years and never had a complaint. I recently researched their facility and found out they have been ranked #1 in Illinois Chrysler Dealerships for many years. You don't get that type of recognition without a lot of hard work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Beyond expectations
The whole team at Taylor offers excellent customer based service in a clean and comfortable setting. This is the third vehicle we have purchased from them. We have worked with three separate sales associates and each one has done an excellent job. Ray Marko sold us our new Jeep Cherokee. It was perfectly clean at time of delivery and he and Luke spent time with us to help set up phones, Uconnect, and go over the Jeep's many amenities. The service dept is friendly and always takes good care of our vehicles. The finance team has always worked to get us the best rate. They work hard to make sure your satisfied. That's why we keep coming back and that's why Taylor is rated #1 in Chrysler Dealerships in Illinois.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Perfect customer service
Buying a car at Taylor Dodge has been a perfect and pleasant experience. Searching for our dream car online all over the US and Canada for months no other dealer even remotely came close to this attitude of service and great customer care we found there. We bought the car and we would buy another one without hesitation!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase