Reviews
Will never purchase another vehicle there. My repair cost...
Will never purchase another vehicle there. My repair cost for my used vehicle was $4000. Thanks for nothing, Ed Gambone. Your business is a joke!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Another great experience with Ray Price of Mount Pocono .
We have purchased 5 or 6 cars from Ray Price of Mount Pocono over the years.Each time the experience has been great. We have even had one of our daughters come from south Jersey to purchase a car from them.This time we purchased a 2020 Ford Ranger. the sales rep.Billy Capo continued that same experience.He was extremely knowledgeable , friendly and even put up with my wife's little yappy service dog. Billy went beyond what is expected from a sales rep. including explaining the features to me as I am extremely non techno and needed a good explanation of the features. Also Dave Schemm was very helpful with the paper work and in explaining it. The managers of the dealership should be very happy with their performance , the expertise in which they perform their jobs and how they represent Ray Price Auto. I would not hesitate one second to recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review, Rmac42! Billy, Dave and the entire team were very happy to assist you with your vehicle purchase. Billy is a very knowledgeable salesman and wants to make sure you leave with a vehicle you are satisfied with including all the features :). We hope you are enjoying your new car, if you have any questions please give us a call. We are here to help! Thank you for choosing Ray Price again for your purchase! Ray Price Mt. Pocono Ford 570-839-1111
Buying and servicing experience
My wife and I just decided to replace our 9 year old F150 with a newer model, and upgrade from an XLT to a Lariat, more goodies on it!! When we walked into Ray Price Mount Pocono Ford, we met a very friendly staff, and our salesman, Sidik Amoo. We threw them a bit of a curve ball, they didn't have anything in stock exactly what we were looking for, so we said we would like to look into ordering a new truck right from the factory. Even though this isn't done too often, and it was Sidik's first "build" as a salesman, he whipped out the laptop, and we started building the truck from the ground up. When he was done, the truck was specked out exactly like we wanted, he went over it several times to make sure it was right. We then threw two trade ins at him. He, and Ford Sales Manager A.J. Marvelli gave us numbers and a deal we could live with. They were so easy to work with, and we actually spent as much time joking around and laughing as we did negotiating. What a pleasant and at ease experience. I have purchased from Ray Price before, and have all my Fords serviced here, and will continue to do so. HIGHLY RECOMMENDED!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Ray Price Ford in Mt. Pocono to help you find the perfect truck for you and your family! Sidik and AJ were very happy to assist you during this process. Your experience with us is very important and we are happy you had a positive one. Thank you for being a loyal customer to Ray Price, please give us a call if we can assist you in any way. Ray Price Mt. Pocono Ford 570-839-1111
Didn’t have truck called about
I called spoke to saleswoman about a (newly listed) truck I saw on there website.I said I will be driving 60 miles each way to make sure it’s there. She put me on hold checked with sales manager said yes it’s here. We drive there I get a salesman he’s scrambling looking all over. I see manager in sales office holding their heads like somethings wrong. He comes over to us sorry we don’t have it. It should not be on site it was a lease buyout. It was a real good deal on a truck and I drove so far. Crushed of course.so I go in and talk to managers to show my displeasure and I get more we apologize. So used car manager says I’ll find you a truck. Gave 2 weeks and nothing from them. Wasted a Saturday and gas. For nothing. Should have offered to fill up gas for inconvenience. Thanks for nothing will be shopping elsewhere.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The ease of purchasing my leased Ford Escape
I was never so comfortable and at ease at the purchase of my leased 2017 Ford Escape! And I would like to recognize Billy Capo for making this process so easy and so comfortable!!! He made me feel like as if I was a family member during the wait time. No high pressure, but Billy made me feel so at ease with making the purchase. If I ever needed another vehicle, I would most definitely go to Billy! He's fair, he's honest and Billy has my highest recommendations. Even when Bill would have to leave me briefly, he would apologize, and yet made me feel like I was his top priority. That is where Consideration and Respect of a customer makes Billy his overall concern for the customer!!! Should I ever need to go to Ray Price Ford again, Billy Capo is the main salesperson whom I want to deal with! He is most Definitely a people person and a Great asset to Ray Price. Evan though I have leased my Ford Escape for 2 years, because of Billy Capo I feel that I have made the Right purchase with a vehicle that I feel very comfortable with!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the great review, Donnavolo! We are very happy to hear that you enjoyed your experience and working with Billy Capo, salesman. Billy and the team were very happy to assist you, please call us if we can help with anything else. Enjoy that new vehicle!! Happy Holidays from our family to yours! 570-839-1111
Staff
The buying experience was made simple and pleasant thanks to their wonderful staff A+A+ Nice selection of new and used cars. Building is clean and beautiful!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for taking the time to leave a 5 star review, Rob! We appreciate your business and feedback. Our goal is to provide you with a excellent experience and we will continue to strive to meet your expectations when visiting us. In the meantime if you need anything, please give us a call at 570-839-1111. Happy Holidays, Ray Price Auto Park Mt. Pocono.
HIGHLY RECOMMEND
Believe me when I say we shopped around ! By far this is the best place to buy a car ! Our salesman was Don Dickinson who was very helpful . We bought a car in 2 hrs . Great car - Great deal ! I have to say I will be a lifetime customer ! Every employee was terrific and there was no pressure !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Lynn, Thank you for taking the time to leave a great recommendation about your experience with Don and the team! We are very happy to hear you enjoyed your visit and found the perfect car at the best price! That is our goal! Enjoy your new car and please do not hesitate to call us if you have any other questions. Thanks for choosing Ray Price Auto Park. 888-Ray-Price.
Used car bad rims.
My son worked all summer to purchase a car to get him to and from college. Fairly new driver. Driving 2 hrs o e way. I took him to Ray Price. They had what we wanted and worked with the price. They knew he'd be driving 2 hrs. Knew we wanted something reliable. The car is very nice. Runs great. But was sold with bad rims. They are the original chrome rims on a 2008 MKZ. Warranty wont cover repairs. Wheels are not a system. We were offered a set of used rims installed for $1000. WHAT. $1000. It took everything he saved to buy this car. Now $1000 for used plain rims. WHAT. Very disappointed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, We are very sorry to see you had a negative experience at Ray Price Mt. Pocono Ford. Our goal is to make sure you leave with a positive experience. I have forwarded your review to our management team for further review of your concerns. Your feedback is important to us. Ray Price Mt. Pocono Ford. 570-839-1111
Bought a new Truck
I purchase new Ford F-250 and for a car buying experience it was not bad. The salesman Billy Capo was great To work with. I feel he was trying his best and honestly working to help us get our truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review on your experience working with Billy Capo. He definitely goes above and beyond for his customers. Hope you are enjoying your new truck. Please call us if you have any other questions. Ray Price Mt. Pocono Ford 570-839-1111
Incredible Experience
My wife and I went to Ray Price Ford in Mt. Pocono looking for a Ford Explorer. Billy Capo, the salesman, could not have been more helpful. He talked us through the process and made it so simple. Not pushy at all!! Plus, he found us the exact car we were looking for. I couldn't have asked for anything more or a better experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Ray Price Mt. Pocono Ford for your purchase! We are very happy you found the perfect vehicle with the assistance of our salesman, Billy. Billy is an important part of our team, he truly cares about his customers to make they are satisfied with their purchase. We hope you are enjoying your new explorer!! They are great SUV's with the extra row of seating! Please do not hesitate to call us if you have any questions. Thank you for your business, Ray Price Mt. Pocono Ford. 570-839-1111