Reviews
I will never step foot in this place EVER AGAIN.
I will never step foot in this place EVER AGAIN. Major rip off service dept. My key was stuck in the ignition and I was told that I needed a Ford dealer as it sounded like ignition switch needed to be replaced and keys would have to be programed. Was told to drop my car off at 8am cost to replace ignition apx 350.00. Diagnostic fee of of 2 hours at 218.00 to tell me it is not the ignition switch but I needed a whole new gear shift because it was not making contact that it was in park so key would not release. Just returned from my mechanic who spent an hour taking gear shift apart and finding something sticky on the contact point, cleaned it all up and key now comes out of ignition with no issues. SHAME ON YOU FORD for trying to rip people off when it was something that simple stopping key from being released. And my mechanic only charged me a total of 35.00 since they felt bad that they suggested I go to Ford without looking at my car first. And they were shocked that your charge was 218.00 and my key was still in the ignition. Ford could have cleaned it and given me my car back with key out of ignition. I was than given price of 689.00 after tax to install new shifter. So to try to charge someone a total of 907.00 after very high diagnostic fee and a whole new shifter when there was only something sticky at the contact point that releases the key. That is just plain old theft! I stopped going here many years ago when after having new tires installed valve stems were leaking. They charged me 80.00 to install new ones that also leaked. Took it to my local mechanic installed new ones for 55.00 and THEY NEVER LEAKED! I suggest you have service done from a good HONEST mechanic and stay away from this RIP YOU OFF very dishonest service department. 907.00 to diagnose my car and put in a part I didn`t need???? Thank God for my honest mechanic, my key comes out of the ignition now, imagine that for only 35.00 and cleaning the contact point vs Fords price of 907.00? Ford should seriously be ashamed of trying to rip people off like this!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ray Price Ford service should be ashamed of themselves! Diagnostic fee of 218.00 and was than told that I need a whole new gearshift because my key was stuck in ignition, New gearshift to install price 689.00 with tax plus the 218.00 is 907.00. My mechanic took apart gearshift, cleaned contact point because he said there was something sticky on it, put it back together, pulled it out of garage and put my key in my hand. And they felt bad because they sent me to Ford thinking it was ignition without looking at it, so due to Ray Price overcharging me on diagnostic fee and trying to scam me into another almost 700.00 for a service I did not need. My local mechanic only charged me 35.00 for an hour and fixed my issue. My key now releases like it should due to nothing other than a little cleaning of the contact point. Total cost charged was $35.00 vs Ray Price $907.00 to get my key to release? Something is seriously wrong with Ray Price service dept trying to charge outrageous prices for diagnostic & parts not even needed. Love my HONEST local mechanic who would never try to scam me into something not needed. Ray Price is such a scam, I will never ever walk into Ray Price again for anything. And I will be sure to tell everyone I know about my horrible experience, being over charged, and than told that I need another 700.00 worth of work done on my car when it was a very simple fix.
Hi, thank you for reaching out regarding your service concerns with our service department. We do apologize for any negative experience you received and your concerns have been shared with our management team to review immediately. Your feedback is very important to us here at Ray Price. Someone should be in touch with you shortly but in the meantime if you'd like to speak to the Service Manager, Jim Mann, he can be reached at 570-839-1111. Thank you, Ray Price Mt. Pocono Ford.
Where is SERVICE????
4 tries to contact the service Sept. today, all went to a vmail, with no return. 7/14/2022. I have a Ram 3500 that tells me I may likely need a forced regen ASAP, because my DPF IS 100% full. what gives???? I checked off the answers above because I had to in order for this to be accepted. I’m hopeful these will all be positive, we’ll see
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, We do apologize for the trouble you are having getting through to our service department. Your concerns have been shared with our service manager to look into immediately. We would like to help you with your service immediately if you still haven't been in touch with our service team by now. Please give Joe Loizzi, Service Manager for CDJR, a call at 570-243-3282. Sorry for any inconvenience, Ray Price Auto Park Mt. Pocono.
I had a very good experience with Ray Price Ford.
I had a very good experience with Ray Price Ford. I was lucky to get Billy Capo as a salesman. He provided me with every bit of information I needed for my new Ford Maverick. And he continues to have great communication with me even after the sale. Making sure that I am getting the most out of my new Hybrid truck. I will be sure to refer my family and friends to Ray Price and Mr. Capo for their future purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience billy capo got me a good deal honest
Great experience billy capo got me a good deal honest salesman selling a good product. Definitely recommend!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Ray Price Mt. Pocono Ford for your automotive needs Danny! Billy was happy to assist you during your visit and help you find exactly what you needed. We appreciate your feedback also.
The person I met with was knowledge, invested in the
The person I met with was knowledge, invested in the process and friendly. He allowed both parties to drive the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure doing business with all the folks at
It was a pleasure doing business with all the folks at Ray Price Ford of Mount Pocono
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Ray Price Mt. Pocono and taking the time to leave your feedback on your recent with us at the dealership. Your feedback is very important to us and we look forward to our continued relationship at Ray Price. If you have any other questions please give us a call, we are here to help!
My thanks to Ray Price Ford Mt Pocono.
My thanks to Ray Price Ford Mt Pocono. This was my fifth purchase at the dealership and as before a great experience, a special thanks to William Capo for his dedication and assistance with my purchase. My family and are enjoying the new F-250. I highly recommend anyone looking to buy a vehicle to stop by Ray Price MT Pocono
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the great recommendation on your recent experience with Billy at Ray Price Auto Park Mt. Pocono. Thank you for being a loyal customer at Ray Price for many years. Our customers are very important to us! Enjoy your new Ford F-250 and if you have any questions, please give us a call we are here to help!
Excellent! From start to finish everthing was first...
Excellent! From start to finish everthing was first class. Billy Capo was an excellent salesman, no price haggling got us in and out!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ray Price Pocono Mt. Pocono Ford & Chevy are 2 of the...
Ray Price Pocono Mt. Pocono Ford & Chevy are 2 of the best dealerships in the Pocono area. I just bought a Ford Ecosport it’s my 4th vehicle bought from Ray Price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
When we Buy a New Car or Truck, we go to Ray Price. We...
When we Buy a New Car or Truck, we go to Ray Price. We have gotten over 12 vehicles from them over the years. It has always been our go-to place. We honestly are very happy each time we go. When we do have an issue, they do go out of their way to make it right. Nowadays, that is much appreciated! Thank you so much Ray Price Ford and Billy C.! Brian Niskala & Family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave a 5 star review on all your experiences with us, Brian. We appreciate your loyalty to Ray Price over the years! It is our customers that have kept us going for over 100 years, THANK YOU for being great! We strive to meet your expectations at every visit with us :) See you again soon, Ray Price Mt. Pocono Ford.